Lumilens
IT Specialist
- Compensation
- Not disclosed
- Location
- Bengaluru, India
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- It support
- Posted
Skills
Must have
- Diploma / B.E. / B.Tech in IT, Computer Science, or related field
- 5–8 years of hands-on IT support & systems administration experience
- Proven experience supporting both Windows and macOS in a corporate environment
- Microsoft certifications: MS-900, MD-102, AZ-900, or equivalent (preferred)
- Strong English communication — verbal, written, and documentation skills
- Ability to manage multiple priorities and work independently in the Bangalore office
Nice to have
- Experience in a manufacturing or technology company (multi-site environment)
- Familiarity with Lumilens tools: ERP, Slack/Teams, SharePoint
- Exposure to CCTV/physical security or AV systems management
- Basic understanding of SASE/Zero Trust concepts (SDWAN or similar)
- ITIL Foundation certification or equivalent service management exposure
- Mandarin or Malay language skills a plus for local stakeholder support
Full description
About the Role
Lumilens Inc. is seeking an experienced IT Specialist for our Bangalore office to deliver high-quality end-user support for Windows and macOS environments, while also contributing to basic network operations and Microsoft Azure / M365 administration. The ideal candidate balances strong hands-on desktop support skills with foundational cloud and network competencies and communicates effectively with both technical and non-technical stakeholders.
Key Responsibilities
End-User Support
- Provide L1/L2 desktop support for Windows 10/11 and macOS across the Singapore office
- Laptop provisioning, imaging, configuration & lifecycle management (Windows & Mac)
- Troubleshoot hardware, software, peripherals, printers & AV equipment
- Manage software installations, patch management & OS updates
- Support onboarding & offboarding — device setup, account creation & asset handover
- Maintain IT asset inventory and track hardware/software licenses
Network & Connectivity
- Manage basic LAN/Wi-Fi connectivity troubleshooting for end users
- Support VPN client configuration and remote access for Singapore staff
- Coordinate with regional Network Engineer for escalations and site-level changes
- Assist in cable patching, switch port configuration & Wi-Fi AP management
Cloud & M365 Administration
- Manage M365 user accounts, licenses & groups via Microsoft Entra ID (Azure AD)
- Support Teams, SharePoint, OneDrive, and Exchange Online for Singapore users
- Assist in Intune/Endpoint Manager device enrolment & compliance policy enforcement
- Handle Azure AD user provisioning, password resets & MFA troubleshooting
Technical Requirements
End-User & Desktop
- Strong troubleshooting (Group Policy, registry, event logs)
- System Preferences, MDM enrolment, iCloud & keychain management (macOS)
- Laptop repair, RAM/SSD replacement, peripheral setup
- Experience with ITSM/Ticketing tools (ServiceNow, Freshdesk, Jira Service Desk, or equivalent)
- Imaging & deployment (SCCM, Intune, Autopilot, MDT)
- Antivirus/EDR (CrowdStrike, Defender for Endpoint, or equivalent)
Networking (Foundational)
- TCP/IP, DNS, DHCP, VLANs — conceptual & operational understanding
- Basic Wi-Fi troubleshooting (Aruba, Cisco, Meraki, or similar cloud-managed APs)