IT STATEWIDE SYSTEMS SUPPORT ENGINEER 1,2 (EUC WH)
Field IT support engineer in Louisiana's Office of Technology Services End User Computing team, providing on-site technical support for desktops, servers, network and A/V devices at state offices in an assigned region, with all tasks tracked via a service management ticket system; requires frequent travel and lifting up to 50 lbs.
- Compensation
- Not disclosed
- Location
- Monroe, LA
- Work setup
- Not specified
- Seniority
- Lead
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Seven years of experience in information technology; OR
- Six years of full-time work experience in any field plus five years of IT experience; OR
- Associate's degree in IT plus five years of IT experience; OR
- Bachelor's degree plus five years of IT experience; OR
- Bachelor's degree with 24 semester hours in IT/CS/engineering/math/business analytics plus four years of IT experience; OR
- Master's degree plus four years of IT experience
- Ability to be travel authorized to drive a state and/or personal vehicle to support offices throughout the region and state
- Ability to lift equipment up to 50 pounds (floor to overhead)
Nice to have
- Certification in an approved area may substitute for education and/or experience requirements
Full description
About this Job
The Division of Administration/Office of Technology Services has a vacancy. This job title has an assigned pay grade of TS-319. This position is located in End User Computing. Req 227740
The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.
Incumbent of this position reports to the EUC IT Manager 2. EUC is the first point of contact for all statewide IT incidents, issues, and requests from more than 30,000 users and devices in 720+ locations. EUC services are divided into 4 core areas of concentration, including: Field Operations, Advanced Remote Support, End User Technology, and Incident and Ops Management. Incumbent of this position is responsible for field office technical support of advanced devices in the assigned region. The hardware to be supported may be specialized or complex and includes various types of network devices, servers, Audio/Video components and associated peripherals in addition to desktop and end user devices. All work tasks are assigned and monitored through the service management ticket system.
The incumbent will need to be travel authorized to drive a state and/or personal vehicle to support OTS customer offices throughout the domiciled region and may travel frequently to OTS customer offices around the state to provide technical support services. This position requires occasional to frequent floor to waist lifting, waist to shoulder lifting, and shoulder to overhead lifting of equipment up to 50 pounds. Duties may be performed in highly complex and secured environments including prisons, mental health institutions and developmental facilities.
The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:
•Overseeing the state’s capital construction program
•Working to provide state and federal grants for community development
•Development of the state budget
•Providing technology services
•Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
•Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes
Minimum Qualifications
Seven years of experience in information technology; OR
Six years of full-time work experience in any field plus five years of experience in information technology; OR