IT Supervisor-Hotel
The IT Supervisor handles day-to-day technology for a hotel (The Blossom): troubleshooting hardware, software, and network issues, supporting systems like PMS, POS, guest Wi-Fi, phones, workstations, and printers, and managing user accounts, equipment, and cybersecurity practices while coordinating with vendors and corporate IT.
- Compensation
- Not disclosed
- Location
- Southgate, Houston
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Previous IT support, systems, networking, or hospitality technology experience
- Strong troubleshooting and problem-solving abilities
- Strong communication, organization, and attention to detail
- Ability to explain technical solutions to non-technical users
- Understanding of protecting confidential guest, team member, and business information
- Schedule flexibility with occasional after-hours, weekend, or emergency support
Nice to have
- Experience supporting technology in a hotel or hospitality environment
- Hilton experience or familiarity with Hilton technology platforms and standards
Full description
A New Team. A New Vision. Endless Opportunities. Join The Blossom Today.
The IT Supervisor is responsible for supporting the day-to-day technology needs of the hotel, ensuring systems, hardware, networks, and technology-related operations remain reliable, secure, and efficient.
This hands-on role provides technical support to hotel team members, troubleshoots hardware and software issues, assists with network and connectivity concerns, maintains computers and technology equipment, and coordinates with vendors and corporate IT resources when additional support is required.
The IT Supervisor will support key hotel technology systems, which may include Property Management Systems (PMS), Point of Sale (POS), guest Wi-Fi, telephone systems, workstations, printers, mobile devices, audiovisual equipment, and other operational technology. The position will also assist with system access, user accounts, equipment inventory, technology installations, upgrades, and cybersecurity best practices.
Working closely with hotel leadership and all operational departments, the IT Supervisor will prioritize technology issues based on business and guest impact and ensure problems are addressed promptly and professionally.
The ideal candidate has previous IT support, systems, networking, or hospitality technology experience with strong troubleshooting and problem-solving abilities. Experience supporting technology within a hotel or hospitality environment is highly preferred, and previous Hilton experience or familiarity with Hilton technology platforms and standards is a plus.
Strong communication, organization, attention to detail, and the ability to explain technical solutions to non-technical users are essential. The successful candidate should also understand the importance of protecting confidential guest, team member, and business information.
Schedule flexibility and occasional after-hours, weekend, or emergency support may be required based on hotel operational needs.