Join a global Digital Transformation consultancy, operating across 20+ EMEA countries with 10,000+ tech and business professionals, on a long-term Application Support engagement in the banking sector.

Lisbon, Hybrid
Permanent contract directly with the client

We are hiring an Application Support Engineer (L2/L3) to join a multidisciplinary technology team supporting critical banking applications, ensuring service reliability, performance and continuous improvement.
What You Will Be Doing

Diagnose and resolve technical and functional issues at L2/L3 level, ensuring rapid service restoration and root-cause analysis
Oversee day-to-day execution of management chains including batch processing, data transfers and workflow monitoring
Orchestrate and manage software releases and hardware infrastructure updates with minimal business disruption
Implement and supervise monitoring tools including Dynatrace and Prometheus/Grafana to analyse load, performance and functional health
Develop scripts in Python/Bash and use Ansible to automate repetitive tasks, log parsing and health checks
Create and maintain application documentation, runbooks and operating procedures
Analyse application performance and user feedback to propose and implement functional or technical upgrades

What We Are Looking For

Strong hands-on experience with Linux including RHEL 7/8, SLES and Ubuntu, covering system administration, kernel parameters and performance tuning
Proficiency in SQL with ability to optimise queries, analyse execution plans and perform basic DBA tasks
Professional experience with Python, Bash or Shell Scripting for automation
Strong knowledge of Ansible including playbook authoring and CI/CD integration
Familiarity with Cloud environments, Docker and Kubernetes including basic pod debugging and log aggregation
Proficient use of Dynatrace or other monitoring tools such as Prometheus, Grafana or Zabbix
Solid understanding of ITIL/ITSM processes and experience with ServiceNow or JIRA
Proficient English, written and spoken

Nice to Have

Knowledge of Terraform or Helm

Lisbon, Hybrid
Permanent contract directly with the client

Diagnose and resolve technical and functional issues at L2/L3 level, ensuring rapid service restoration and root-cause analysis
Oversee day-to-day execution of management chains including batch processing, data transfers and workflow monitoring
Orchestrate and manage software releases and hardware infrastructure updates with minimal business disruption
Implement and supervise monitoring tools including Dynatrace and Prometheus/Grafana to analyse load, performance and functional health
Develop scripts in Python/Bash and use Ansible to automate repetitive tasks, log parsing and health checks
Create and maintain application documentation, runbooks and operating procedures
Analyse application performance and user feedback to propose and implement functional or technical upgrades

What We Are Looking For

Strong hands-on experience with Linux including RHEL 7/8, SLES and Ubuntu, covering system administration, kernel parameters and performance tuning
Proficiency in SQL with ability to optimise queries, analyse execution plans and perform basic DBA tasks
Professional experience with Python, Bash or Shell Scripting for automation
Strong knowledge of Ansible including playbook authoring and CI/CD integration
Familiarity with Cloud environments, Docker and Kubernetes including basic pod debugging and log aggregation
Proficient use of Dynatrace or other monitoring tools such as Prometheus, Grafana or Zabbix
Solid understanding of ITIL/ITSM processes and experience with ServiceNow or JIRA
Proficient English, written and spoken

Nice to Have

Knowledge of Terraform or Helm

IT Support

Skills

Must have

Nice to have

Full description