IT Support & Admin Executive

Job Title: IT Support Technician & Admin Executive

Job Summary

Responsible for providing day-to-day IT technical support, troubleshooting computer hardware and software issues, maintaining IT equipment and systems, and performing general administrative duties to support the company's daily operations.

Key Responsibilities

A. IT Technical Support

• Provide first-level technical support to employees for computers, laptops, printers, scanners, email and software applications.
• Diagnose and troubleshoot hardware, software, network and internet connectivity issues.
• Install, configure and maintain desktop computers, laptops, operating systems and business applications.
• Set up new computers, user accounts, email accounts and access permissions for new employees.
• Perform routine IT maintenance, software updates, antivirus checks and security patching.
• Assist with LAN, Wi-Fi, VPN and printer connectivity issues.
• Provide basic support for Microsoft 365, Outlook, Microsoft Teams and other office applications.
• Coordinate with external IT vendors and service providers for equipment repairs, system maintenance and technical issues.

B. IT Equipment & Asset Management

• Maintain an updated inventory of computers, laptops, printers, monitors and other IT equipment.
• Monitor IT equipment condition, warranties, software licences and replacement schedules.
• Prepare, configure and deploy IT equipment for new employees.
• Manage the collection, inspection and return of IT equipment from departing employees.
• Assist with IT procurement, quotations, equipment replacement and vendor coordination.
• Maintain IT records, technical documentation and service request logs.

C. IT Security & System Maintenance

• Assist in maintaining antivirus protection, software updates and endpoint security.
• Monitor routine data backup activities and report backup failures or potential security incidents.
• Ensure user access rights are properly managed and removed when no longer required.
• Follow company IT policies, cybersecurity procedures and data protection requirements.
• Escalate major system issues, suspected security incidents and unresolved technical problems to the IT Manager or external service provider.

D. General Administrative Duties

• Perform data entry, filing, document preparation and record keeping.
• Assist with purchasing, quotations, purchase orders and invoice processing.
• Maintain office supplies and stationery inventory.
• Coordinate with suppliers, contractors and service providers.
• Assist with office maintenance, courier arrangements and general office operations.
• Support HR and management with administrative tasks when required.
• Perform other IT support and administrative duties assigned by management.

Requirements

• Nitec, Higher Nitec, Diploma or equivalent qualification in IT, Computer Science or a related field.
• Basic knowledge of computer hardware, Windows operating systems, Microsoft 365 and networking.
• Good troubleshooting, communication and problem-solving skills.
• Proficient in Microsoft Office applications.
• Able to work independently and manage multiple tasks effectively.
• Previous experience in IT support, technical support or office administration will be an advantage.