IT Support Administrator
Supports Xcalibur Smart Mapping's Australian operations from Perth, providing day-to-day IT helpdesk support, troubleshooting issues, and handling equipment setup and administration while following IT procedures and escalating complex problems. Works with a global IT team and is expected to embrace new technologies, including AI-assisted support tools.
- Compensation
- Not disclosed
- Location
- Perth WA
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Must have
- Solid practical experience in IT support or a similar role
- Strong customer service and problem-solving skills
- Excellent communication and teamwork abilities
- Reliable, organised and proactive approach to work
- Willingness to learn new systems, tools and processes
- Ability to follow instructions and work effectively within a global team
- Positive attitude and commitment to resolving user issues
- Availability for occasional after-hours IT emergencies
Full description
IT Support Administrator
Xcalibur Smart Mapping | AustraliaAbout the role
Xcalibur Smart Mapping is seeking a proactive and service-focused IT Support Administrator to support our Australian operations while collaborating with our global IT team.
We are looking for someone who enjoys helping people, takes ownership of problems and is willing to learn and adapt as technology evolves.
Key responsibilities
- Provide responsive IT support to employees and follow through until issues are resolved.
- Troubleshoot day-to-day IT issues and escalate more complex matters when required.
- Work collaboratively with local teams and global IT colleagues.
- Follow established IT procedures, standards and escalation processes.
- Support IT equipment setup, deployment and general administration.
- Embrace new technologies, including AI-assisted support tools.
- Assist with occasional after-hours IT emergencies when required.
About you
- Solid practical experience in IT support or a similar role.
- Strong customer service and problem-solving skills.
- Excellent communication and teamwork abilities.
- A reliable, organised and proactive approach to work.
- Willingness to learn new systems, tools and processes.
- Ability to follow instructions and work effectively within a global team.
- A positive attitude and commitment to resolving user issues.
Why join Xcalibur?
You will be part of an international organisation, working alongside a global IT support team with opportunities to develop your technical capabilities and contribute to reliable IT service delivery.
Apply now
If you enjoy solving problems, supporting people and developing your IT skills, we would like to hear from you.