IT - Support Analyst 1, Revelstoke

IT – Support Analyst 1
Responsibilities:

Provide support for customer requests, analyze problems, and escalate issues when necessary
Communicate technical information to nontechnical users
Troubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfaction
Install, configure, and test all new workstations, peripheral equipment, and software
Troubleshoot LAN/WAN and connectivity issues

Experience Requirements:

Possess a minimum of one (1) year of experience in the resolution of issues related to desktop, applications, or network systems in a Windows environment OR
A university degree or diploma in computer science recent graduate
Strong troubleshooting and problem-solving abilities.
Excellent customer service and communication skills.
Strong written documentation and note-taking skills.
Ability to learn quickly in a fast-paced environment.
Ability to prioritize multiple tasks while maintaining attention to detail.
Experience supporting Microsoft Windows operating systems.
Experience supporting POS or E-Commerce systems.
Basic understanding of networking concepts including:

TCP/IP
DNS
DHCP
VPN Connectivity
Wireless Networking

Beneficial to have:
While not required, experience with any of the following technologies would be considered an asset:

Microsoft 365 Administration
Microsoft Entra ID (Azure Active Directory)
Azure Fundamentals
IT Service Management platforms (ServiceNow, Jira Service Management, Freshservice, Zendesk, etc.)
Sophos Endpoint Security
Dell hardware platforms
Cisco, Meraki, or Ubiquiti networking equipment
Enterprise laptop and desktop deployments
Hospitality technology platforms
Multi-site support environments
Customer service or hospitality experience

Education:

A university degree, diploma in computer science, or related IT certificates.

The following certifications are considered assets:

CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Azure Fundamentals (AZ-900)
Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
Microsoft 365 Fundamentals (MS-900)
Cisco Certified Network Associate (CCNA)

Candidates currently studying toward these certifications are encouraged to apply.

Requirements:

Revelstoke based
This is an onsite position
Weekend rotation required