IT Support Analyst

Lawson Lundell LLP is a leading regional Canadian business law firm with offices in Vancouver, Kelowna, Calgary and Yellowknife, who is known for its practical, strategic approach to legal and business problems. The firm is recognized and respected by its peers in legal and business publications and was recently named one of BC’s Top Employers for 2026. Business in Vancouver also recognized Lawson Lundell LLP as the fastest growing law firm in Western Canada.

We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and support each other in the delivery of exceptional IT services to the firm.

Responsibilities for this position include, but are not limited to:

IT Support Responsibilities:

• Tier 1 IT Support – troubleshoot requests coming from calls and emails to the IT Help Desk.

• Provide after hours on‐call support on rotating schedule.

• Support & setup of Audio/Video conferencing technology in meeting rooms.

• Support for computer equipment & office phone setup and moves.

• Investigate, troubleshoot and resolve end‐user application or peripheral issues. This may involve working with application support teams and vendors.

• Support our IT environment, including Virtual & Physical desktops, mobile device management (MDM), access & identity management (AD, Entra, MFA), Microsoft Office suite, document management, endpoint and web security, and supporting video/web conferencing platforms – Cisco Webex, MS Teams, and Zoom.

Qualifications:

• Certificate or diploma in information technology or computer systems

• Microsoft Office/Windows experience

• 2+ years’ experience in supporting end‐user technologies, including Windows 11, Microsoft 365 apps/cloud services, Adobe, Mac/iOS, remote access (RDP, VPN), VOIP, A/V technologies

• Strong technical and analytical skills

• Excellent verbal and written communication skills in English

• Good Interpersonal skills and a positive attitude

• Ability to be resilient when dealing with stressful situations or people

• Self‐motivated and able to multi‐task

• Willing to work flexible hours when required

• This position is required to be onsite in the downtown Vancouver

• Successful completion of a Canadian criminal records check

Nice to have

• Experience working in a laws firm or professional services organization