IT Support Analyst
On-site IT Support Analyst at Williams International in Pontiac, MI: owns helpdesk tickets, troubleshoots Windows software/hardware/OS issues, installs and configures software, and builds, migrates, and deploys PCs for team members. Shift runs 10 AM–7 PM; U.S. citizenship required.
- Compensation
- Not disclosed
- Location
- Pontiac, Michigan, United States
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- High School Diploma or GED
- High level of customer service, oral and written communication skills, and attention to detail
- Advanced software and operating system (Windows 7 and 10) troubleshooting skills
- Knowledge of desktop productivity products: MS Office, Adobe Acrobat, Edge, etc.
- Physical ability to lift 50 lbs, walk long distances, and work on one's feet for extended periods
- Ability to work in a team environment and perform efficiently under pressure
- Willing to learn and adaptable with a 'can do' attitude
- U.S. citizenship is required
- Ability to obtain a U.S. Government Security Clearance, if needed
- Accountable for product safety and quality of work per the Company's Quality Policy
- Physical lifting requirements: lift 50 pounds, push/pull 60 pounds, grip strength of at least 50 pounds, reach above the shoulder
Full description
Who We Are
Williams International is a privately-owned company that develops and manufactures jet engines for both military and commercial aircraft applications. We are a company of creators who deliver pioneering ideas and technologies that lead the aerospace industry. Our culture fosters creativity, collaboration, and continuous learning to position our team members to inspire each other and provide quality products and supporting services that exceed the expectations of our customers.
The OpportunityThis position is 100% on-site. The shift for this role is 10:00 AM - 7:00 PM.
Williams International has an exciting opportunity for an IT Support Analyst to join our team. The IT Support Analyst will:
- Own and resolve Helpdesk requests in as complete and efficient a manner as possible; escalate to third-level technicians when appropriate
- Troubleshoot advanced software, hardware, and operating system issues as required
- Perform software installations, configurations, and upgrades
- Effectively manage user expectations by communicating status and progress throughout the issue resolution process
- Interface with department managers to gather hardware and software requirements for incoming team members
- Load Windows operating system and software onto PCs, configure accordingly, and migrate data before deploying to team members
- Relocate PC hardware when team members are moved on an ad-hoc basis
Qualifications
- High School Diploma or GED is required.
- High level of customer service, communication skills (oral and written), and attention to detail
- Advanced software and operating system (Windows 7 and 10) troubleshooting skills
- Overall knowledge of desktop productivity products: MS Office, Adobe Acrobat, Edge, etc.
- Physical ability to lift 50lbs, walk long distances, and work on one’s feet for extended periods of time
- Ability to work in a team environment and perform efficiently under pressure
- Willing to learn and adaptable with a “can do” attitude
- Responsible for and accountable for product safety and the quality of work, including, as a minimum, all elements defined in the Company’s Quality Policy
- Physical lifting requirements include; ability to lift 50 pounds (4 inches to 25 inches), capable of pushing or pulling a weight of 60 pounds, a grip strength of at least 50 pounds, and be able to reach above the shoulder (65 inches).
- U.S. citizenship is required
- Position requires the ability to obtain a U.S. Government Security Clearance, if needed. Candidates selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. For more information on Security Clearances, please visit: U.S. Department of State.