IT Support Associate

This is a full time, on-site position in Carrollton, TX.

POSITION OVERVIEW

DC International is the parent company of two direct-to-consumer eCommerce brands, Leatherology and Coverstore. We're adding a new IT Support Associate to our IT team.

You'll be the first person our employees reach when they need help: a laptop that won't connect, a new hire who needs accounts by Monday, a warehouse label printer that stopped printing, an order screen showing an error. You'll own the help desk end to end and fix most requests yourself. For problems that need a specialist, you'll get them to the right one quickly, with a clear description of what's broken and who it's affecting. Our goal is that every request gets a response from a real person within minutes, not hours, and you are how we get there.

This is an entry-level role with real training behind it. A senior member of the IT team will train you on our systems, and the role has room to grow into systems administration, infrastructure, and project work. We're an AI-forward team: you'll use AI tools like Claude every day to troubleshoot, write documentation, and automate repeat work.

KEY RESPONSIBILITIESHelp desk: you own it

• Set up and remove accounts and access across Microsoft 365, Business Central, Shopify, Jira, and Airtable, including new-hire setup and same-day departures

• Manage software licenses and keep them matched to the people who actually need them

• Set up, troubleshoot, and track laptops, monitors, docks, printers, and warehouse handhelds and label printers

• Install software and help people get unstuck in everyday tools (Outlook, Teams, Excel)

• Keep the hardware asset inventory current and handle vendor warranty repairs

• Close every ticket with a short note on what was wrong and what you changed

First response and triage

• Watch the support queue during business hours and respond to new requests quickly

• Fix what you can on the spot. For business-system problems (Business Central, warehouse, website), hand off to the right specialist within minutes, not after hours of digging, with the impact written down

• Know when a request is bigger than a quick fix, and get it to the person who sets priorities with the facts they need to decide

• Turn hallway questions and chat messages into tickets, so nothing depends on one person's memory or inbox

Keeping things from breaking

• Run a maintenance calendar covering patches, firmware and handheld updates, certificate and key expirations, and conference-room and warehouse-station checks

• Help turn automated system alerts into tracked tickets, so they don't depend on who happened to see the email