IT Support Associate Entry Level
Entry-level IT associate at O'Neal Industries' affiliates providing frontline helpdesk support: managing user accounts and licenses in Microsoft 365 and Azure Active Directory, deploying hardware, troubleshooting devices, and assisting with ERP, cybersecurity, and coordination with a managed service provider.
- Compensation
- Not disclosed
- Location
- Francisville, Boone County
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- User account administration in Microsoft 365 and Azure Active Directory (Entra ID)
- Software license, permission, and security group management
- First-level support for hardware, software, network, and application issues
- Troubleshooting desktops, laptops, printers, mobile devices, and peripherals
- Configuration and deployment of company computers and mobile devices
- Support for Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive)
- Support for multi-factor authentication and security controls
- Coordination with Managed Service Provider (MSP)
- Documentation and tracking of support requests
- IT asset inventory and software licensing record maintenance
Full description
Position Summary
The IT Associate provides frontline technical support and assists in the administration of the organization's technology systems. This role is responsible for user account management, Microsoft 365 and Azure Active Directory administration, software licensing, hardware deployment, troubleshooting, and coordination with Managed Service Provider (MSP). The position works closely with internal departments to support business applications, ERP system, cybersecurity initiatives, and overall IT operations.
Key ResponsibilitiesUser Account Administration
- Create, modify, and disable user accounts within Microsoft 365, Azure Active Directory (Entra ID), and business applications.
- Assign and manage software licenses, permissions, and security groups.
- Support employee onboarding and offboarding activities.
- Maintain user access records and support compliance requirements.
Technical Support
- Provide first-level support for hardware, software, network, and application issues.
- Troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
- Document and track support requests through established processes.
- Escalate complex issues to senior IT staff or external providers.
Hardware and Software Management
- Configure and deploy company computers and mobile devices.
- Maintain IT asset inventories and software licensing records.
- Manage approved software lists and assist with software standardization efforts.
- Install, update, and troubleshoot business software applications.
Microsoft 365 and Cloud Administration
- Support Microsoft 365 services including Outlook, Teams, SharePoint, and OneDrive.
- Assist with Azure Active Directory administration and access management.
- Support multi-factor authentication and security controls.
- Help maintain cloud-based collaboration and productivity environments.