IT Support Associate

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria to Egypt and now Senegal, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.

By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

The IT Support Associate is responsible for resolving daily tech issues and supporting all staff with hardware, software, and connectivity needs. The person will handle basic infrastructure tasks, ensure timely ticket resolution, and support onboarding/offboarding. This is a Lagos-based role supporting both Nigeria and international teams.

What you’ll do:

• Respond to helpdesk tickets related to IT and user support
• Provide onsite support to Lagos-based staff and remote assistance to global users
• Track and maintain inventory of IT assets and tools
• Manage user setup and removal during onboarding/offboarding
• Coordinate with external vendors on repairs or hardware purchases
• Assist with setting up internet, firewall, and office network connections
• Run routine system checks and escalate technical issues as needed

Requirements

• At least 2 years of experience in IT support or a similar role
• OND/HND/bachelor’s in computer science, Engineering, or a related field
• Strong troubleshooting and communication skills
• Familiarity with tools like Microsoft 365, email platforms, remote support tools
• Ability to manage plug-and-play hardware issues (laptops, printers, routers)
• Curiosity and willingness to learn on the job

Benefits

At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• **Competitive Salary and Benefits

**We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.

• Premium Health Insurance

Comprehensive health coverage for you and your family, because your well-being comes first.

• Unlimited Leave

Take the time you need when you need it—no limits, no questions.

• Meaningful Impact

Play a key role in transforming customer experiences and shaping healthcare innovation.

• Collaborative Work Culture

Join a supportive, inclusive, and team-focused environment that celebrates diversity.

• Growth Opportunities

Access tools, mentorship, and resources to elevate your skills and career.

• Learning & Development Allowance

We provide an allowance to support your ongoing professional growth and skill enhancement.

This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.