IT Support Coordinator, Hardware

We are currently looking for an IT Support Coordinator, Hardware to join our team of committed professionals. This Full-time position within the Association is housed at the YMCA of Northeastern Ontario’s Chippewa location in North Bay.
Under the leadership of the Director, Experience & Digital Enablement, the IT Support Coordinator, Hardware is housed in the North Bay Region and provides first-line, hands-on technology support across YMCA of Northeastern Ontario locations, with frequent travel throughout Northeastern Ontario. The role is the primary resource for preparing, deploying, maintaining and replacing end-user hardware; resolving routine helpdesk requests; supporting device and mobile device management (MDM), endpoint enrollment and connectivity; coordinating technology-related onboarding and offboarding access; owning day-to-day Microsoft 365 administration; maintaining accurate asset records; managing day-to-day technology purchase requests; and completing planned site visits.

START DATE: December 1, 2026 or as soon as possible
LOCATION: North Bay, ON
RATE OF PAY: $45,000 - $48,000 annually. Compensation will be commensurate with the successful candidate’s relevant education, experience, and qualifications.
HOURS: 40 per week, with some evenings and occasional weekends. Some after-hours work depending on requests, emergencies or project work.

What You'll Do

Resolve routine hardware, software, account, device and connectivity requests and using established procedures and service standards when appropriate
Document and track support requests in the Association’s Technology Request system
Deliver timely in-person and remote first-line support to employees across all Association locations
Understand and interpret end user needs to provide excellent service levels
Coordinate technology-related staff onboarding and offboarding, including device preparation and recovery, account creation and closure, access to approved platforms and systems, license assignment or removal, and inventory updates
Act as the primary hands-on resource for workstation, laptop, mobile device, monitor, peripheral and accessory setup, replacement and deployment
Configure, test, label, package, transport, install and decommission equipment in accordance with established standards and checklists
Work primarily from the North Bay Region and travel frequently throughout Northeastern Ontario to YMCA sites for installations, equipment moves, site transitions, troubleshooting and inventory verification
Perform routine device management and mobile device management (MDM), including enrollment, configuration, compliance checks and troubleshooting for Windows, Android and Apple devices using tools such as Microsoft Intune and Jamf
Coordinate equipment logistics and confirm that deployed equipment is functional, documented and ready for employee use
Maintain accurate, current records for devices, accessories, assignments, locations, warranties and lifecycle status in the technology inventory
Conduct site-level inventory checks and reconcile physical equipment against system records
Provide hands-on support for network, internet, phone digital displays and site connectivity issues, including physical checks, cable and peripheral troubleshooting, and testing
Support technical implementation activities for projects, site transitions and equipment rollouts

What You'll Bring

College diploma or University degree in Information Technology or a related field an asset; an equivalent combination of relevant education and hands-on experience may be considered
Valid G class driver’s license and regular access to a reliable vehicle are required due to routine travel between YMCA locations
Minimum of one to three (1–3) years of experience in IT support, desktop support, field services, device deployment or a related hands-on technical role
Working knowledge of Microsoft 365, Microsoft Entra ID, Microsoft Intune and common account and endpoint support tasks
Hands-on experience installing, configuring, deploying and troubleshooting Windows and Apple computers, mobile devices, monitors, printers, peripherals and related equipment
Experience preparing and deploying end-user devices, including imaging or provisioning, endpoint enrollment, data transfer, testing and equipment replacement
Strong verbal and written communication skills
Strong hands-on hardware, device deployment and troubleshooting skills
Good interpersonal skills
Self-motivated and a strong team player
Ability to independently organize site visits, equipment logistics and competing support priorities
Familiarity with Meraki, Apple device support and Jamf is an asset
Familiarity with YMCA business systems, including TechShare Avocado, Dayforce and Salesforce, is an asset but is not a primary requirement of the role
Bilingualism in both official languages an asset
Current and satisfactory Police Record with Vulnerable Sector Check

What We Offer
As a charity and community-based organization, we know how important connection and wellness is, and we offer a workplace that invests in people. We provide:

Free YMCA membership for you + your family
Discounts on camps, child care, and recreation programs
Paid vacation + personal/sick days
Comprehensive health & dental, including vision + wellness supports (chiro, massage, mental health, naturopathy & more!)
Employee & Family Assistance Program with counselling, coaching, legal + financial supports
Life, disability, and accident insurance coverage
YMCA Federation Pension Plan
Mileage reimbursement
Team events + staff recognition
Learning & development opportunities
Explore different YMCA roles and career paths
Flexible hours + hybrid work options (role dependent)

How to Apply
If you would like to work in a family friendly environment, please apply, by website only, with a cover letter and resume by November 13, 2026 to the attention of the Personnel Committee.