IT Support Engineer
Provides tier 2/3 IT support to engineering and admin staff at a digital health company: maintaining the Atlassian stack, Git/SVN, licensing and vendor negotiations, Windows/Linux server and hypervisor infrastructure, and backups, onsite in Wrocław.
- Compensation
- Not disclosed
- Location
- Wrocław
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- It support
- Posted
Skills
Must have
- Bachelor's or master's degree in Computer Science, Electronics Engineering, or related field
- Min. 5 years of experience in an IT support role
- Min. 2 years of experience supporting Atlassian Cloud Apps or other vendor software/hardware development tool stacks, cloud-based applications
- Min. 2 years of experience dealing with licensing processes, including extensions and negotiations with vendors
- Experience supporting Windows/Linux Server environments
- Experience supporting Windows OS and desktop applications
- Good understanding of TCP/IP networking with practical experience
- Ability to work with policies and procedures of an IT department
- Good troubleshooting skills, ability to efficiently investigate the nature of a problem
- Good spoken & written English
Full description
S3 Connected Health is a leading digital health company headquartered in Dublin, Ireland. We are a team of over 250 clinicians, behavioral scientists, and technologists dedicated to transforming healthcare through innovative digital solutions. We create state-of-the-art platforms for remote patient monitoring, medication adherence, and patient engagement that empower millions to improve their health and quality of life.
As an IT Support Engineer, you will play a key role in keeping our IT environment running smoothly by providing advanced technical support, maintaining core tools and systems, and ensuring reliable infrastructure for both engineering and business teams. This role is ideal for someone who enjoys solving complex problems, improving processes, and supporting a modern technology landscape.
Key Responsibilities
Working as an IT Support Engineer, you will:
- Provide tier 2/3 IT support to engineering and admin staff
- Maintain and configure development process support tools like Atlassian stack, Git, and SVN
- Deal with licensing process, including extensions and negotiations with vendors and purchasing
- Maintain and support Windows/Linux Server-based service environments, including hypervisor infrastructure
- Manage backups
Our requirements
- Bachelor’s or master’s degree in Computer Science, Electronics Engineering, or related field
- Min. 5 years of experience in an IT support role
- Min. 2 years of experience in supporting Atlassian Cloud Apps or other vendor software/hardware development tools stacks, cloud-based applications
- Min. 2 years of experience in dealing with licensing process, including extensions and negotiations with vendors
- Experience supporting Windows/Linux Server environments
- Experience supporting Windows OS and desktop applications
- Good understanding of TCP/IP networking with practical experience
- Ability to work with policies and procedures of an IT department
- Good troubleshooting skills, ability to efficiently investigate the nature of a problem
- Good spoken & written English
We offer
- A unique opportunity to make a tangible impact in the global healthcare market
- Exposure to the latest technologies and a dynamic, international work environment
- A commitment to your professional growth and career advancement
- Competitive salary with private health insurance, group insurance, sports cards & other social benefits