IT Support Engineer - Direct Hire
IT Support Engineer acting as the primary technical contact for a client in Greenport, NY: handling Tier 1/2 troubleshooting of Windows workstations and Microsoft 365, endpoint provisioning, and Active Directory/Entra ID administration. Mostly remote with required onsite visits; candidates must live on Long Island.
- Compensation
- $70K–$90K / yr
- Location
- US
- Work setup
- Remote
- Seniority
- Junior
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Experienced IT support professional beyond entry-level help desk (Tier 2 level)
- Currently reside on Long Island
- Able to reliably reach Greenport, NY within ~60 minutes in normal weekday traffic
- Valid New York State driver's license
- Reliable personal transportation
- Willing to travel to client site as business needs require
Nice to have
- Windows 10/11 desktop and laptop environments
- Microsoft 365 administration and troubleshooting
- Active Directory and/or Microsoft Entra ID
- User provisioning, permissions, authentication, and access management
- Endpoint deployment, configuration, patching, and maintenance
- Hardware diagnostics and software troubleshooting
- Basic networking: TCP/IP, DNS, DHCP, Wi-Fi, VPN connectivity
- Printers, peripherals, and mobile devices
- Remote monitoring and management (RMM) and remote support tools
- IT service management platforms and ticketing systems
- Technical documentation, asset management, and IT support procedures
- MSP environment or multi-client support experience
- IT certifications such as CompTIA A+, Network+, or Microsoft (welcomed, not required)
Full description
$70,000 - $90,000/yr | Primarily Remote + Onsite Client Support | Full-TimeLocation Requirement: Candidates must currently reside on Long Island and be able to reliably reach Greenport, NY, within approximately 60 minutes in normal weekday traffic.
The Opportunity:
We're looking for an experienced IT Support Engineer to take ownership of day-to-day IT operations and technical support for an established client in Greenport, NY. This is an opportunity for a technically capable professional who has progressed beyond entry-level help desk support and is ready to take on greater responsibility for troubleshooting, systems administration, and overall client technology needs.
In this role, you'll serve as the primary technical point of contact for the client's IT environment, handling escalated user issues, maintaining endpoint systems, troubleshooting connectivity and application problems, and ensuring employees have reliable access to the technology they need to work effectively.
The position is primarily remote, with onsite visits to the Greenport location as needed. You'll work independently on day-to-day technical challenges while collaborating with an experienced technical team in Albany for complex infrastructure issues, advanced troubleshooting, and project support.
What You'll Be Responsible For:
Technical Support & Advanced Troubleshooting
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Serve as the primary technical resource for day-to-day IT support, taking ownership of issues from initial diagnosis through resolution.
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Troubleshoot escalated Tier 1 and Tier 2 issues involving Windows workstations, laptops, applications, user profiles, and system performance.
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Diagnose and resolve Microsoft 365 issues, including Outlook, Teams, OneDrive, SharePoint, account access, and application configuration.
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Investigate hardware, software, authentication, permissions, and connectivity issues, identifying root causes rather than relying solely on workarounds.
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Troubleshoot network connectivity, TCP/IP, Wi-Fi, printers, peripherals, and other endpoint-related issues.
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Coordinate with senior technical resources when issues require deeper network, server, security, or infrastructure expertise.
Systems Administration & Endpoint Management
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Provision, configure, deploy, and maintain desktops, laptops, user accounts, and related IT equipment.
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Assist with user onboarding and offboarding, including account setup, access changes, device configuration, and equipment preparation.