IT Support Engineer (Entry-Mid Level)

Join a trusted IT solutions provider with 30+ years of experience. At Asiacloud Solutions, we empower our people with hands-on exposure, supportive teamwork, and real opportunities to grow in the IT field.

🛠️ Your Role as an IT Support Engineer

As the frontline of our IT operations, you’ll play a crucial part in ensuring smooth daily functioning for our internal teams and customers. Your work helps power Asiacloud’s mission to deliver top-tier service every day.

What You'll Do:

• Troubleshoot hardware/software issues onsite or remotely.

• Manage IT support tickets and follow up promptly with users.

• Assist with user onboarding/offboarding and device setup.

• Maintain IT assets and documentation.

• Support network connectivity (LAN/Wi-Fi), VPN, and shared resources.

• Perform imaging, installation, upgrades, and configuration of desktops/laptops.

• Set up and maintain AV equipment in meeting rooms.

🧠 What We're Looking For

• NITEC/Diploma in IT or related fields (or equivalent).

• Fresh graduates are welcome; 1–2 years of experience is an advantage.

• Familiarity with Windows OS, macOS, M365, and basic networking concepts.

• A strong problem-solving attitude and commitment to customer service.

• Willingness to travel to client sites when required.

• Someone who values teamwork, communication, and continuous learning.

💼 What You’ll Gain

• Training and mentorship from experienced engineers.

• Exposure to diverse technologies and real-world troubleshooting.

• A supportive, collaborative workplace built on trust and integrity.

• A chance to be part of a company making a positive impact through technology.

***Salary will be commensurate with experience. Only shortlisted candidates will be notified.