IT Support Engineer (Government project)

Salary: $38,000 – $43,000 per month

About Us:

In response to strategic business needs and expansion, EDPS Executive is an additional executive arm of EDPS (EA License No. 78592). Founded in 1974, EDPS stands as the premier provider of IT contract staffing solutions in Hong Kong, boasting a long-standing history and esteemed reputation. We are privileged to have been chosen by the Government of HKSAR as one of the largest and most enduring suppliers of IT contract staffing services for nearly 50 years.

Responsibilities

• Provide technical and end-user support for Windows PCs/servers, Microsoft Outlook, email systems, antivirus software and office automation applications.

• Perform system installation, configuration, maintenance and troubleshooting for Windows PC and server environments.

• Provide helpdesk, PC/LAN and network operation support to end users.

• Support and maintain Microsoft Outlook and email services.

• Implement and maintain IT security controls and safeguards, including security patch deployment and system hardening.

• Coordinate and support IT security audits, vulnerability remediation and related security activities.

• Support Privileged Access Management (PAM) and Multi-Factor Authentication (MFA) solutions where applicable.

Requirements

• Technical background with hands-on experience in Microsoft Windows, Lotus Notes, PC/server and email system support.

• Solid experience in helpdesk support, computer operations, PC/LAN support and basic network operations.

• Practical experience in IT security and security controls.

• Experience coordinating IT security audits, security patching and system security configuration.

• Hands-on exposure to Privileged Access Management (PAM) solutions such as CyberArk.

• Experience supporting Multi-Factor Authentication (MFA) and privileged account access controls.

• Good communication, troubleshooting and customer service skills.

Salary:

Salary will be commensurate with qualifications and experience.

Application:

Please submit your resume along with your current and expected salary. Personal data collected will be treated confidentially for recruitment purposes. Candidates not invited for an interview within six weeks may consider their applications unsuccessful.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be handled confidentially by authorized personnel for recruitment-related purposes.