IT Support Engineer II, Leo IT Services
Provides on-site IT support for Amazon Leo (Kuiper) satellite broadband's production, lab, launch, and warehouse infrastructure — triaging tickets, provisioning Windows/Linux/macOS workstations and bare-metal servers, and deploying network hardware, with rotating on-call and up to 25% travel.
- Compensation
- Not disclosed
- Location
- Merritt Island, Florida, USA
- Work setup
- Not specified
- Seniority
- Middle
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Must be a U.S. Citizen (export control requirement)
- Willingness to travel up to 25%
- Participate in on-call responsibilities
- Process tickets via approved SOPs to triage and resolve customer issues
- Provision, deploy, and troubleshoot Windows, Linux, and macOS workstations
- Provision, deploy, and troubleshoot bare-metal Windows and Linux servers
- Configure, deploy, and replace network infrastructure (switches, routers, firewalls)
- Provide technical support for production, lab, and launch infrastructure and associated software
- Perform scheduled maintenance and system upgrades
- Participate in hiring, training, and development of others
- Drive engineering best practices (Operational Excellence, Security, Quality)
Full description
Amazon Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.
Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.
Leo IT Services is looking to hire a skilled IT Support Engineer II to provide comprehensive technical support for our infrastructure, warehousing operations, production environments, and laboratory facilities. This role is crucial in maintaining operational efficiency and ensuring reliable technology systems across our organization.
This position works Mon-Fri. 7:00 am - 3:30 pm. Shift assignments or hours are subject to change based on business need.
Key job responsibilities
This position works Mon-Fri. 7:00 am - 3:30 pm. Shift assignments or hours are subject to change based on business need.
- Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues.
- Provision, Deploy, and troubleshoot Windows, Linux, and maxOS workstations
- Provision, Deploy, and troubleshoot bare-metal windows and Linux servers
- Configure, Deploy, and Replace network infrastructure including switches, routers, and firewalls
- Participate in hiring, training and development of others
- Provide technical support for Kuiper Production, lab and launch Infrastructure, components, and associated software
- Provide remote support for Kuiper employees and infrastructure worldwide
- Perform scheduled maintenance and system upgrades
- Assist with project implementations and technology deployments
- Drives engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and set standards.
- Participate in on-call responsibilities.
- up to 25% Travel Requirements
A day in the life
You start the day by reviewing critical incidents that need to be prioritized. After addressing immediate concerns, you will join the daily team stand up and work on projects and tickets critical to production and take part with a rotating on-call. In this role, you will build relationships with production teams, mentor, and ensure stability and standardization. Operational excellence and customer obsession are core values of this role, as we own providing best-in-class services to the critical Kuiper systems.