Full description

Position Overview

The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.

Key Responsibilities & Daily Tasks

Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
Administer user accounts, permissions, and access controls across client environments
Monitor and maintain servers, workstations, and network devices
Perform patching, updates, and security hardening tasks
Serve as an escalation resource for lower-level engineers
Maintain accurate and thorough documentation in service management systems
Communicate technical information clearly to clients and internal teams

Position Overview

Key Responsibilities & Daily Tasks

Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
Administer user accounts, permissions, and access controls across client environments
Monitor and maintain servers, workstations, and network devices
Perform patching, updates, and security hardening tasks
Serve as an escalation resource for lower-level engineers
Maintain accurate and thorough documentation in service management systems
Communicate technical information clearly to clients and internal teams