Job Summary We are looking for a skilled and proactive IT Support Engineer / IT Administrator to join our team. The ideal candidate will be responsible for managing the companys IT infrastructure providing end-user support ensuring network and system security maintaining servers and cloud services implementing cybersecurity measures and ensuring business continuity through reliable backup and disaster recovery solutions. The successful candidate should be technically competent customer-focused and capable of working independently while managing multiple priorities in a fast-paced environment. Key Responsibilities IT Support & Helpdesk Provide Level 1 Level 2 and Level 3 technical support to end users. Install configure troubleshoot and maintain desktops laptops workstations printers scanners biometric devices and other peripherals. Diagnose and resolve hardware software operating system application and network-related issues. Provide remote support using secure remote access tools. Manage IT support requests through a ticketing/helpdesk system. Maintain SLA response and resolution times. Escalate unresolved issues when required. Support onboarding and offboarding of employees by preparing IT assets and accounts. Deliver user training on IT systems and security awareness. Microsoft 365 & System Administration Administer Microsoft 365 services including Outlook Exchange Online Teams SharePoint OneDrive and Intune. Manage Active Directory and Azure Active Directory user accounts security groups and Group Policies. Configure and manage Microsoft Entra ID (Azure AD) Multi-Factor Authentication (MFA) and Conditional Access policies. Install configure and maintain Windows Server environments. Perform server patching updates health monitoring and performance optimization. Manage shared folders file permissions and print services. Network Administration Configure monitor and troubleshoot LAN WAN Wi-Fi VPN and Internet connectivity. Configure routers managed switches wireless access points VLANs DNS DHCP NAT and TCP/IP. Monitor network performance and optimize network availability. Coordinate with Internet Service Providers (ISPs) for connectivity issues.
IT Support Engineer IT Administrator at Xeluxe Fire Safety Consultancy (Dubai, AE) — aijobsearch
Maintain structured cabling documentation and network diagrams.
Cybersecurity
Implement cybersecurity best practices across the organization.
Configure and manage endpoint protection antivirus anti-malware EDR/XDR and
email security solutions.
Perform vulnerability assessments and coordinate remediation activities.
Monitor security logs and investigate suspicious activities.
Implement security policies password policies and access controls.
Manage user permissions based on the principle of least privilege.
Ensure operating systems and applications are regularly patched.
Support compliance with organizational security policies and standards.
Conduct cybersecurity awareness training for employees.
Respond to security incidents and coordinate corrective actions.
Firewall & Network Security
Install configure and maintain firewall appliances.