IT Support Engineer (L2)
L2/L3 IT support engineer at a Melbourne MSP serving small businesses and not-for-profits. Split time between on-site client days and remote support: troubleshooting workstations, printers, networks and Microsoft 365/Intune/Entra, responding to security alerts, and keeping Jira tickets, time and documentation up to date.
- Compensation
- A$80K–A$90K / yr
- Location
- Fitzroy, Melbourne VIC
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- It support
- Posted
Skills
Must have
- At least 2 years in an MSP or similar multi-client support role
- At least 5 years of industry experience
- Microsoft 365, Entra ID and Intune, plus Google Workspace
- Windows, macOS, Windows Server and Active Directory
- Networking fundamentals: DNS, DHCP, TCP/IP, VPN, VLANs, WiFi, switches and firewalls
- Experience with Fortinet, Sophos or Ubiquiti
- Experience with an RMM and a ticketing platform
- Experience with web & email hosting & setup
- Clear, friendly communication with non-technical people
- Current driver's licence and own vehicle
- Security awareness & familiarity with the Essential Eight or other security frameworks
- Australian working rights
Nice to have
- Veeam, VMware or Hyper-V
- SIP and IP telephony
- Email security: SPF, DKIM, DMARC
- PowerShell or other scripting
- Experience with AWS, Azure or GCP
- Microsoft or Fortinet certifications
- Experience supporting not-for-profits
Full description
Salary: $80,000 – $90,000 per year
The opportunity
Fitzroy IT supports small businesses and not-for-profits across Melbourne with their technology. We're good at it, and we're growing.
We're looking for an L2/L3 engineer who wants to be the person clients see. You'll spend much of your week on site with our MSP clients, fixing problems in person and getting to know their staff. You'll also keep tickets, time and documentation up to date as you go.
What you'll do
- Be the regular, visible face of Fitzroy IT at scheduled client site days, plus ad hoc visits
- Install, configure and troubleshoot workstations, printers, network gear and software
- Onboard and offboard users and devices across our managed security stack
- Support client networks on site and remotely
- Respond to phishing reports, compromised accounts and endpoint alerts
- Log every request in Jira, keep your queue moving, and record your time daily
- Respond to and action alerts for your clients
- Escalate with clear notes when something needs a senior engineer, and guide L1 staff when needed
What you'll bring
- At least 2 years in an MSP or similar multi-client support role
- At least 5 years of industry experience
- Microsoft 365, Entra ID and Intune, plus Google Workspace
- Windows, macOS, Windows Server and Active Directory
- Networking fundamentals: DNS, DHCP, TCP/IP, VPN, VLANs, WiFi, switches and firewalls (Experience with Fortinet, Sophos or Ubiquiti )
- Experience with an RMM and a ticketing platform
- Experience Web & Emails hosting & Setup
- Clear, friendly communication with non-technical people
- A current driver's licence and your own vehicle
- Security awareness & familiarity with the Essential Eight or other security frameworks.
Bonus points
- Veeam, VMware or Hyper-V
- SIP and IP telephony
- Email security: SPF, DKIM, DMARC
- PowerShell or other scripting
- Experience with AWS, Azure or GCP
- Microsoft or Fortinet certifications
- Experience supporting not-for-profits
You don't need to tick every box. We want strong fundamentals and a willingness to pick up the rest with us.