IT Support Engineer (Manufacturing Domain) (11pm to 7am Fixed shift)
L1 IT Support Engineer at a manufacturing company in Pasir Ris, Singapore, working a fixed Monday–Friday night shift (11 PM–7 AM). Provides first-line support for hardware, software, network and manufacturing systems (MES/WMS), performs basic troubleshooting and escalation, and handles IT operational, security and documentation tasks. Requires 1–4 years of helpdesk/end-user support experience.
- Compensation
- SGD 3.2K–SGD 4.5K / mo
- Location
- Pasir Ris, East Region
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- Diploma or Degree in Information Technology, Computer Science, or a related discipline
- 1 to 4 years of experience in IT Helpdesk, Application Support, or End-User Support
- Basic knowledge of Windows/Linux environments, networking, security concepts, and SQL queries
- Strong troubleshooting, communication, and problem-solving skills
- Proactive team player with a positive attitude and willingness to work independently
- Able to commit to a permanent night shift (Monday to Friday, 11:00 PM to 7:00 AM)
Nice to have
- Experience supporting MES, WMS, or manufacturing systems (an advantage)
- Exposure to Cisco technologies, system administration, or enterprise applications
Full description
Salary: $3,200 – $4,500 per month
About the role
We are seeking an IT Support Engineer with 1 to 4 years of experience to provide first-line (L1) technical support for IT systems, infrastructure, and end users during a fixed night shift. The successful candidate will be responsible for troubleshooting application, hardware, network, and manufacturing system issues while ensuring smooth IT operations across the business.
Key responsibilities
- Provide L1 support for applications, systems, and end users, ensuring timely issue resolution or escalation.
- Serve as the first point of contact for hardware, software, printer, and system-related incidents.
- Perform initial troubleshooting for infrastructure and network issues and escalate when necessary.
- Support the installation, configuration, and maintenance of IT systems, applications, and end-user devices.
- Monitor and support manufacturing systems such as MES and WMS.
- Execute routine IT operational, security, and audit activities during the shift.
- Maintain accurate documentation, asset records, and incident logs.
About you
- Diploma or Degree in Information Technology, Computer Science, or a related discipline.
- 1 to 4 years of experience in IT Helpdesk, Application Support, or End-User Support.
- Basic knowledge of Windows/Linux environments, networking, security concepts, and SQL queries.
- Experience supporting MES, WMS, or manufacturing systems is an advantage.
- Strong troubleshooting, communication, and problem-solving skills.
- Proactive team player with a positive attitude and willingness to work independently.
- Able to commit to a permanent night shift (Monday to Friday, 11:00 PM to 7:00 AM).
- Exposure to Cisco technologies, system administration, or enterprise applications.
EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)EA Registration No. R1873450 (Jyoti Kumari)
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