Alphaeus Pte. Ltd.
IT Support Engineer (OJT Entry/ Junior level) - Service Desk
An entry/junior-level IT service desk engineer who answers user support calls, provides first- and second-level troubleshooting for desktop, LAN, WAN, infrastructure, and voice issues, and handles user account administration. Core focus is incident resolution and customer service.
- Compensation
- SGD 2.4K–SGD 3.2K / mo
- Location
- Central Region
- Work setup
- Onsite
- Seniority
- Junior
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Must have
- Strong communication and customer service skills
Nice to have
- IT technical support or call centre experience
Full description
Salary: $2,400 – $3,200 per month
Responsibilities:
- Receive and answer users' IT service request calls.
- Accurate assessment/ resolution of problems.
- Provide first level support to troubleshoot and solve technical problems.
- Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
- Coordination for employee user account administration, activation, changes, and terminations.
Requirements:
- IT technical support or call centre experience is a plus
- Strong communication and customer service skills