Oxydata Software
IT Support Engineer
- Compensation
- Not disclosed
- Location
- Kuala Lumpur City Centre, Kuala Lumpur
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Strong hands-on experience with RHEL Linux administration.
- Experience with VMware virtualization technologies.
- Experience in network management and troubleshooting.
- Experience with storage technologies (SAN/NAS).
- Experience with Veritas Backup solutions.
- Experience with Windows Active Directory administration.
- Experience with Microsoft 365 (O365) administration.
Nice to have
- Exposure to cloud platforms such as Alibaba Cloud, AWS, or Microsoft Azure.
- Scripting/automation knowledge (e.g., Bash, PowerShell).
- Familiarity with monitoring tools and ITSM platforms (e.g., ServiceNow, Jira).
- Experience in financial services, fintech, or trading platforms.
Full description
IT Support Engineer (Fintech / Trading Environment)
Location: Kuala Lumpur, Malaysia
Work Mode: Onsite
Employment type: Permanent
Our client is a leading player in the e-commerce and digital services market, recognized for its innovative approach and extensive reach. With a global presence, the company has established itself as a trusted platform for millions of users worldwide. It boasts a significant scale, evidenced by over 17 million members.
We are seeking a highly capable and self-driven IT Support Engineer to support a fast-paced fintech trading environment.
Responsibilities
- Administer and support Red Hat Enterprise Linux (RHEL) servers in production environments.
- Manage and maintain VMware virtualization platforms (ESXi, vCenter), including provisioning, performance tuning, and troubleshooting.
- Perform system monitoring, patching, upgrades, and incident resolution.
- Ensure high availability and reliability of trading platforms and backend systems.
- Support and manage network infrastructure including switches, routers, firewalls, and VPNs.
- Troubleshoot network issues impacting business-critical systems.
- Work with vendors/providers on escalations and network optimization.
- Manage enterprise storage environments including SAN/NAS solutions.
- Administer backup and recovery systems using Veritas Backup (NetBackup/Backup Exec).
- Ensure data integrity, backup success, and disaster recovery readiness.
- Manage and support Windows Active Directory (AD), including user provisioning, group policies, and access controls.
- Administer Microsoft 365 (O365) services such as Exchange Online, Teams, SharePoint, and Azure AD.
- Provide Level 2/Level 3 support for infrastructure and production issues.
- Conduct incident management, root cause analysis, and problem prevention.
- Participate in rotational on-call support for critical incidents (if required).
- Maintain system documentation, SOPs, and knowledge base.
Requirements
Must-have:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Strong hands-on experience with RHEL Linux administration.
- Experience with VMware virtualization technologies.
- Experience in network management and troubleshooting.