PERSOL
IT Support Engineer (Retail Industry)
Level 2/3 IT support engineer for a retail/e-commerce operation in Kuala Lumpur: administering Shopify, troubleshooting API/webhook integrations across third-party services, performing root cause analysis, and doing light full-stack development. Salary RM8,000–12,000/month.
- Compensation
- MYR 8K–MYR 12K / mo
- Location
- Kuala Lumpur
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Proven experience supporting retail or e-commerce platforms with understanding of digital commerce operations and customer-facing systems
- Strong technical expertise in system integrations: APIs, webhooks, data flows, connectivity between business applications
- Ability to independently investigate, troubleshoot, and resolve complex integration issues across interconnected systems and third-party services
- Hands-on experience administering and supporting Shopify environments (operations, maintenance, incident resolution)
- Understanding of e-commerce business processes: order lifecycle, payment gateways, inventory synchronisation, fulfilment workflows
- Capable of Level 2/Level 3 technical support, root cause analysis, and permanent fixes for recurring issues
- Experience with light development/enhancement work: troubleshooting code, supporting integrations, full-stack environment
- Strong analytical and problem-solving mindset with ownership of technical challenges; works well with cross-functional stakeholders
Full description
Salary: RM 8,000 – RM 12,000 per month
- Proven experience supporting retail or e-commerce platforms, with a strong understanding of digital commerce operations and customer-facing systems.
- Strong technical expertise in system integrations, including APIs, webhooks, data flows, and connectivity between multiple business applications and platforms.
- Ability to independently investigate, troubleshoot, and resolve complex integration issues across interconnected systems and third-party services.
- Hands-on experience administering and supporting Shopify environments, including platform operations, maintenance, incident resolution, and technical support.
- Solid understanding of e-commerce business processes, including order lifecycle, payment gateways, inventory synchronisation, fulfilment workflows, and external platform integrations.
- Capable of providing Level 2/Level 3 technical support, performing root cause analysis, implementing fixes, and driving permanent resolutions to recurring issues.
- Experience delivering light development and enhancement work, including troubleshooting code, supporting integrations, and contributing to platform improvements in a full-stack environment.
- Strong analytical and problem-solving mindset with the ability to take ownership of technical challenges, beyond ticket coordination and escalation, while working effectively with cross-functional stakeholders.