SOS Group Limited
IT Support Engineer
- Compensation
- Not disclosed
- Location
- Kwun Tong District
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- 1–2 years of hands-on IT support, system support, field support or related experience.
- Practical troubleshooting experience with Windows desktops/laptops and common business applications.
- Basic hands-on experience administering or supporting Microsoft 365.
- Basic understanding of networking, Windows Server and Active Directory.
- Exposure to Exchange Online, Teams, OneDrive or SharePoint Online.
- Exposure to Microsoft Entra ID or Intune is an advantage.
- Comfortable providing onsite customer support across Hong Kong.
- Able to communicate directly with customers and take ownership of assigned technical issues.
- Good troubleshooting, communication and documentation skills.
- Self-motivated, responsible and willing to learn.
- Higher Diploma, Associate Degree, Diploma or equivalent IT qualification preferred.
- Good Cantonese and working English. Mandarin is an advantage.
Full description
Job Summary
We are seeking an IT Support & Managed Services Engineer to provide onsite and remote technical support to customers across Hong Kong. The role covers end-user troubleshooting, basic infrastructure support and Microsoft 365 administration, including user accounts, collaboration services and device setup.
You will take ownership of support tickets, work closely with customers and internal technical teams, and assist with customer onboarding and implementation projects. The ideal candidate will have 1–2 years of hands-on IT support experience, good communication and troubleshooting skills, and a responsible, customer-focused approach.
Job Responsibilities
- Provide day-to-day onsite and remote IT support to customers in Hong Kong.
- Troubleshoot desktops, laptops, hardware, software, printers, network connectivity and other end-user IT issues.
- Provide basic support for Windows Server, Active Directory, network, Wi-Fi, firewall, NAS and other customer IT environments.
- Support customers using Microsoft 365, including user administration, licensing and general service troubleshooting.
- Support Microsoft 365 services including Exchange Online, Microsoft Teams, OneDrive and SharePoint Online.
- Perform user onboarding/offboarding, account administration, access changes and device setup.
- Assist with Microsoft Entra ID and Intune administration, device enrolment and endpoint configuration.
- Handle support tickets from initial investigation through resolution and escalate more complex Microsoft 365, infrastructure or security issues to senior technical resources.
- Perform regular or scheduled onsite customer support according to managed-service requirements.
- Work closely with customers, Account Managers and internal technical teams to ensure technical issues are handled professionally.
- Maintain accurate ticket records, customer configuration information, troubleshooting notes and technical documentation.
- Assist with customer onboarding, Microsoft 365 deployments and other implementation projects when required.
- Identify requests that fall outside the agreed customer support scope and escalate internally for review.
Requirements
- 1–2 years of hands-on IT support, system support, field support or related experience.
- Practical troubleshooting experience with Windows desktops/laptops and common business applications.