IT Support

Salary: RM 2,900 – RM 3,400 per month

Qualifications & experience

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent

• Fresh graduates are encourage to apply. Relevant working experience will be an advantage.

• Good interpersonal skills, responsible, independent, and able to prioritize in a highly dynamic work environment

• Strong technical, analytical and troubleshooting skills

• Knowledge of Virtualization platform, Cloud Backup, Linux, TCP/IP, Firewall will be added advantages

• Experience in 24/7 operational environment and willing to work on 24/7 shift

• Preferably Junior Executives specializing in IT/Computer - Network/System/Database Admin, Helpdesk Support or equivalent

• Required language(s): Bahasa Malaysia, English

Tasks & responsibilities

• To perform daily monitor and operational support for backup solution implemented as per pre-defined policies and procedures

• Monitor backup jobs, execute restore jobs, troubleshoot failed job, and initiate corrective action

• Handling incoming calls or email from customer for technical request/support

• Monitor ticket queue, log ticket through our ticket management system for failed job identify and resolve issues

• Prepared daily and monthly backup status report on a regular/periodic basis

• Documentation of solution and publication of technical documents

• On-site perform annual health check or troubleshooting the technical issues

• Understand the SLA and able to meet

Benefits

• Dental / Optical

• Fitness Allowance

• Miscellaneous Allowance

• Company Insurance

• Company Trip