IT Support

We are seeking technically strong and service-oriented IT Support to manage end-user support and oversee the organizations IT infrastructure. The candidate will be responsible for providing technical assistance, maintaining servers, ensuring network security, and supporting day-to-day IT operations.

Key Responsibilities:

• Provide first and second-level technical support for desktops, laptops, printers, and other peripherals.

• Maintain and administer Windows Server and Linux systems (e.g., Ubuntu, CentOS, RHEL)

• Install, configure, and troubleshoot hardware and software issues

• Apply system patches, updates, and security configurations across Windows and Linux environments

• Manage user accounts, access rights, and permissions.

• Support network connectivity issues including LAN, Wi-Fi, VPN, and remote access

• Maintain IT asset inventory and maintain system documentation, procedure, and knowledge base articles

• Manage and maintain IT infrastructure including switches, routers, and access points

• Coordinate with IT vendors for hardware procurement, software licensing, and service contracts

• Monitor server performance, uptime, and system logs.

• Track and respond to alerts from monitoring systems

• Monitor critical services including web servers, databases, email systems, and applications

• Manage Active Directory, Group Policies, DNS, DHCP.

• Perform regular system backups and disaster recovery procedures

• Perform regular security log analysis and report suspicious activities

• Create monitoring reports and dashboards for management review

• Maintain firewall, antivirus, and endpoint security solutions.

• Implement IT security policies and compliance measures.

• Manage cloud infra and services