IT Support (Level 1)

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Min 2.5 years Proven Experience In IT support experience, with at least 1 year in a Level 2 role
Experience supporting dental offices and dental practice management software (preferred)
Strong troubleshooting skills in Windows OS, Microsoft 365, networking, and peripheral devices

Core responsibilities:

Provide Tier 2 IT support to dental clients, including escalated issues from Level 1
Troubleshoot and resolve advanced technical problems related to dental software (e.g., Dentrix, Open Dental, Eaglesoft), computer hardware, network connectivity, and cameras
Respond to support tickets via email, phone, and chat with timely and professional communication
Perform root cause analysis on recurring issues and document resolutions in the ticketing system
Work closely with Tier 1 support staff to mentor, assist with complex cases, and ensure smooth ticket handoff
Configure and maintain workstations, printers, servers, and networking equipment for dental office environments
Handle occasional inbound client calls and ensure high customer satisfaction
Maintain effective communication with teammates and other departments to coordinate resolution efforts
Ensure all documentation is accurate, updated, and follows internal SOPs
Stay current with industry trends, tools, and best practices related to dental IT environments

Benefits:

Competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!