IT Support (Level 2)

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Min 2.5 years Proven Experience In IT support/helpdesk experience
Experience supporting dental office software and hardware environments (e.g., Dentrix, Eaglesoft, Open Dental, etc.) is a plus
Familiarity with Windows OS, Office 365, networking basics, and remote desktop tools

Core responsibilities:

Provide Tier 1 technical support for dental clients and other business clients
Respond to and resolve support tickets via email and helpdesk system in a timely manner
Troubleshoot basic hardware and software issues, including workstations, printers, and cameras
Support setup, configuration, and maintenance of computers, applications, and office equipment
Assist clients with network connectivity, login/access issues, and peripheral device support
Communicate clearly with clients and internal support team regarding troubleshooting progress and resolutions
Escalate unresolved issues to Level 2/3 support when necessary
Handle occasional inbound support calls with professionalism and urgency
Document issues, solutions, and relevant system configurations accurately
Collaborate with support team members to share knowledge and contribute to a smooth workflow

Benefits:

Competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!