IT Support (m/w/d) First Level / Second Level
First/second-level IT support role in Berlin: logging and resolving user fault reports by phone, email and ticketing system within SLAs, remotely supporting end users on hardware, software, Outlook and Active Directory. Requires 1st/2nd level support experience, Windows knowledge, and fluent German; employed via staffing firm Perso Plankontor at a client IT company.
- Compensation
- Not disclosed
- Location
- Wedding, Berlin
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Must have
- Initial work experience in 1st and 2nd level support for hardware and software faults
- Knowledge of hardware, network environment, Windows operating systems, printers, peripherals
- Good knowledge of Microsoft Active Directory; basic knowledge of Microsoft Exchange
- Very good PC skills and confident use of Microsoft operating systems
- Very good German language skills, spoken and written
- Initiative, resilience, commitment, flexibility / willingness to work shifts
Nice to have
- English language skills
Full description
IT Support (m⁠/⁠w⁠/⁠d) First Level / Second Level ID: 9334 Einsatzort: Berlin Art(en) der Anstellung: Vollzeit Sie suchen den Einstieg in den IT Support? Für unseren Kunden, ein renommiertes IT Unternehmen , suchen wir für den langfristigen Einsatz in Berlin ab sofort Sie für den IT Support ! Ihre Aufgaben im IT Support Detaillierte Annahme eingehender Stör- & Fehlermeldungen per Telefon, Email und Ticketsystem Eigenständige Problemlösung (unter Benutzung von Wis…