IT Support

Job Description

• Install, configure, and troubleshoot employee hardware/OS, while managing user access, account setup, and password resets.

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Assess job role requirements to establish standardized employee workstation specifications.

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Monitor, maintain, and resolve office network issues (Wi-Fi, LAN, Routers/Switches) and coordinate with ISPs/vendors.

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Handle asset tagging, logging, and routine stock inventory management of IT equipment.

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Manage device procurement requests, purchasing requisitions, and departmental dispatches.

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Oversee software licenses, audit usage, and process timely subscription renewals.

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Manage and process payment invoices for office internet services and software applications (budget & invoice management).

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Maintain technical documentation, support ticketing logs, and periodic IT operational reports.

Minimum Qualifications

• Minimum Bachelor's Degree in any major (Information Technology, Computer Science, or related field is preferred).

• Minimum 2 years of working experience in IT Support, System/Network Administration, or a related field.

• Strong knowledge of System & Network Administration (Windows/macOS, Wi-Fi, LAN, Routers/Switches).

• Experience in IT Procurement, stock inventory management, and asset tagging.

• Proficient in IT administrative tasks, invoice reconciliation, and software license tracking.

• Excellent networking, communication, and vendor management skills.

• Strong problem-solving and technical troubleshooting capabilities.