IT Support & Network Engineer – Auckland
Level 2 IT support and network engineer at a managed IT services provider, delivering onsite and remote support to customers across New Zealand and Australia. The day-to-day mixes Microsoft 365/Entra ID/Intune end-user support with hands-on troubleshooting of switches, routers, firewalls, wireless and VPNs.
- Compensation
- Not disclosed
- Location
- Auckland CBD, Auckland
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- Network engineering
- Posted
Skills
Must have
- 2–4 years' experience in Level 2 IT support, network support, Azure and 365, desktop support, service desk escalation or managed services
- Confidence working directly with customers onsite, including professional communication and customer service
- Hands-on experience configuring and troubleshooting switches, routers, wireless networks, firewalls and VPNs
- Solid working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, SharePoint, OneDrive and common business applications
- Practical experience with Active Directory, Microsoft Entra ID, user administration, groups, permissions, MFA and access troubleshooting
- Experience supporting endpoint environments: device builds, imaging, Intune, Autopilot, patching, antivirus and remote management tools
- Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, switching, Wi-Fi, VPNs, firewalls and printers
- Ability to diagnose issues methodically, document clearly and know when to escalate with useful technical detail
- Experience with ticketing systems, SLAs, asset management and customer documentation in a managed services environment
- Permanent residency or New Zealand citizenship
- Current New Zealand driver's licence and own reliable transport for regular onsite customer support
Nice to have
- Experience with networking vendors such as Cisco, Fortinet, Aruba, Juniper, HPE or Meraki
- Relevant certifications such as Microsoft, CompTIA Network+, Security+, Modern Desktop, CCNA, Fortinet, Azure or ITIL Foundation
Full description
Daraco IT
Smart IT support. Real people. Making a difference.
IT Support & Network Engineer
Auckland-based | Full-time | IT Support & Network Engineer | Onsite and remote support, Microsoft 365, cloud, switching, routing, wireless and network security
Ready to be the trusted onsite and remote support engineer customers rely on when technology needs to work properly? This could be your next move.
At Daraco IT, we help organisations keep their people connected, productive, secure and supported through practical, responsive IT services. As an IT Support & Network Engineer, you’ll combine strong Level 2 support capability with hands-on networking expertise, taking ownership of technical issues, supporting customer infrastructure and keeping business-critical systems and connectivity running reliably.
Based in Auckland, you’ll join a supportive team delivering IT support across New Zealand and Australia, with a strong focus on being present at customer locations, building trust face-to-face and providing practical support across health services, engineering, financial services, professional services and large not-for-profits.
How we work: communicate clearly, take ownership, fix things properly, avoid jargon where possible and build long-term trust with our customers.
The Role
You’ll be a key escalation point for technical issues across end-user, cloud and network environments. One day you might be onsite diagnosing a switching, wireless, firewall or connectivity issue; the next you could be supporting Microsoft 365, Entra ID, endpoint management, onboarding, application access or a security incident. You’ll work closely with customers, service desk colleagues and senior engineers to resolve issues properly, maintain reliable network services and keep tickets moving with clear notes, priorities and follow-through.
You will need to be a team player who helps out the team with service requests
What You’ll Get Stuck Into
- Provide Level 2 remote and onsite support across customer environments, taking ownership of incidents and service requests through to resolution.
- Attend customer sites across Auckland and, when required, other locations in New Zealand to troubleshoot, configure, install and support devices, networks, printers, meeting rooms and user environments.
- Configure and troubleshoot switches, routers, firewalls, wireless access points, VPNs, VLANs and internet connectivity across varied customer environments.
- Investigate network performance, availability and security issues using monitoring tools, logs, packet-level analysis and structured troubleshooting.