New Coral Sea
IT Support / Network Engineer (BPO Site)
- Compensation
- IDR 9.5M–IDR 13M / mo
- Location
- Tangerang, Banten
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Network engineering
- Posted
Skills
Must have
- Diploma (D3) or Bachelor's degree (S1) in Information Technology, Computer Science, Network Engineering, or a related field.
- Minimum 2 years of experience in IT Support, Desktop Support, Helpdesk, Network Support, or IT Infrastructure.
- Experience in BPO, contact centers, shared services, financial services, or large office environments is preferred.
- Familiar with Windows 10/11, Microsoft Office/Microsoft 365, PC hardware, printers, user account management, basic Active Directory, software installation, and IT asset management.
- Good understanding of networking fundamentals, including TCP/IP, IP addressing, subnetting, VLAN, Routing & Switching, DHCP, DNS, NAT, VPN, firewalls, and Wi-Fi.
- Familiarity with network equipment from vendors such as Cisco, MikroTik, Huawei, H3C, Aruba, Ubiquiti, Fortinet, or Sangfor.
- Able to perform network troubleshooting using tools such as Ping, Traceroute, NSLookup, and Telnet/SSH.
- Knowledge of Windows Server, Active Directory, Group Policy (GPO), network monitoring tools, and endpoint security is an advantage.
- Indonesian language proficiency is required. Basic to good working English is necessary for technical documentation and communication with regional teams.
- Mandarin proficiency is an advantage for communication with the China HQ team.
- Strong troubleshooting, problem-solving, communication, and coordination skills.
Full description
Salary: Rp 9.500.000 – Rp 13.000.000 per month
Key Responsibilities
1. IT Support & Desktop Management
- Provide daily IT support and troubleshoot desktops, laptops, printers, monitors, headsets, webcams, and other office IT equipment.
- Install, configure, and maintain Windows systems, Microsoft Office/Microsoft 365, and other standard business applications.
- Manage user accounts, access permissions, email setup, and IT equipment during employee onboarding, transfers, and offboarding.
- Maintain IT asset inventory, equipment issuance and returns, endpoint security, antivirus, and system updates.
- Support call center systems, including softphones, headsets, browsers, and BPO production terminals.
2. Network & Infrastructure Operations
- Maintain and troubleshoot LAN, WAN, Wi-Fi, VPN, internet connections, and office network infrastructure.
- Assist with the configuration and maintenance of switches, routers, firewalls, wireless access points, and other network devices.
- Troubleshoot TCP/IP, VLAN, Routing & Switching, DHCP, DNS, NAT, VPN, and Wi-Fi connectivity issues.
- Monitor network performance and coordinate with ISPs, local vendors, and the China HQ IT team to resolve technical issues.
- Maintain network topology, IP address records, device configurations, and IT documentation.
3. BPO IT Operations & Incident Management
- Ensure the stable operation of IT systems, computers, and networks supporting BPO production activities.
- Respond to IT incidents and service requests in accordance with service-level agreements (SLAs).
- Diagnose, resolve, document, and escalate technical issues, including major or recurring incidents.
- Manage IT tickets and support workstation setup, office relocations, new project launches, and large-scale computer deployment.
- Provide after-hours emergency support or shift-based IT support when required by business operations.
Requirements
- Diploma (D3) or Bachelor's degree (S1) in Information Technology, Computer Science, Network Engineering, or a related field.
- Minimum 2 years of experience in IT Support, Desktop Support, Helpdesk, Network Support, or IT Infrastructure.
- Experience in BPO, contact centers, shared services, financial services, or large office environments is preferred.
- Familiar with Windows 10/11, Microsoft Office/Microsoft 365, PC hardware, printers, user account management, basic Active Directory, software installation, and IT asset management.