IT Support Officer/ Executive

RESPONSIBILITIES:

• Reports to IT Infrastructure Manager

• Ability to establish priorities, work independently, and be accountable to reporting supervisors

• Responsible for providing helpdesk and day-to day support to users and management

• Support users in all IT related matters, including infrastructure, networking, ERP, POS, CRM, eCommerce, etc

• Assist in induction of new joiners

• Support project team in testing and documentation

• Install, configure, testing, training and support of deployed software solution

• Provide clear and detailed documentation, manuals and technical reports, building up knowledge base and troubleshooting guides

REQUIREMENTS:

• Diploma / Degree in Computer Science, Software engineering or other similar disciplines.

• Minimum 1 year of experience in L1/ L2 IT support

• Knowledge in scripting, Store Opening, POS, ERP projects will be of added advantage

• Experience in ITIL, JIRA, Microsoft Planner, Sharepoint, M365, Teams will be of added advantage

• Team Player with strong communication and documentation skills

• Applicants should be fluent in written and spoken Chinese & English (to liaise with Chinese speaking associates and documentation)

Only shortlisted candidates will be notified.

Please apply with a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.