IT Support Officer - Field & Helpdesk
Field and helpdesk IT support at a meat processing plant in Bunbury, WA. The role mixes first-line helpdesk support for office and production staff with hands-on site work: installing and maintaining network gear, PCs, printers, cabling and industrial IT systems, reporting to the IT Manager.
- Compensation
- Not disclosed
- Location
- Bunbury, Bunbury & South West WA
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Proven IT experience with strong networking and helpdesk fundamentals
- Comfortable working in an industrial environment (roof spaces, working at heights, cold processing conditions)
- Clear communication with non-technical users
- Hands-on problem solver who can work independently
- Driver's licence essential
Nice to have
- Working at heights or EWP ticket
- Experience with Microsoft 365, Windows endpoints, or industrial O/T networks
Full description
Like all great businesses, we consider one of our best accomplishments to be our investment in our people. We employ over 250 Western Australians and have developed a reputation for exceptional retention of staff at all levels by offering a positive, proactive, safe and secure working environment.
Dardanup. A proud history and an exciting future.
The position offers a mixture of hands-on field work with helpdesk support in a growing, modern meat processing plant. You will report to our IT Manager and help maintain and expand our technology infrastructure across the site
Key Responsibilities:
- Provide first-line helpdesk support to all staff - office & production
- Install, configure and maintain network equipment, PC's, printers and industrial IT systems
- Do physical infrastructure work, including cable running, mounting equipment and installing gear in processing areas
- Help maintain the network and systems infrastructure
- Maintain equipment records, documentation and asset register
- Troubleshoot hardware, software, and network issues
What You'll Need:
- Proven IT experience with strong networking and helpdesk fundamentals
- Comfortable working in an industrial environment - including roof spaces, working at heights, and exposure to processing conditions (cold)
- Clear communication with non-technical users
- Hands-on problem solver who can work independently
- Driver's licence essential
Highly Regarded:
- Working at heights or EWP ticket
- Experience with Microsoft 365, Windows endpoints, or industrial O/T networks