IT Support Officer

Responsibilities

• Install, configure, and maintain computer hardware, software, printers, and network devices (LAN/Wi-Fi).

• Troubleshoot and resolve network issues, connectivity problems, and system errors in both office and factory settings.

• Support users in resolving IT-related issues and provide guidance on basic system operations.

• Manage user accounts, email setup, and permissions on company systems.

• Perform routine data backups and ensure data security and integrity.

• Maintain and support ERP or inventory management systems, assisting with system updates and data accuracy.

• Set up shared drives or cloud storage for team collaboration and secure file sharing.

• Conduct preventive maintenance and ensure timely repair of IT equipment.

• Assist in analyzing data and system reports to identify process bottlenecks and propose operational improvements.

• Collaborate with operations and logistics teams to troubleshoot discrepancies in system and physical stock, dispatch delays, and routing challenges.

• Maintain proper documentation of IT processes, support tickets, and issue resolutions.

• Provide regular updates and reports to management on IT performance and system reliability.

Qualifications and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Willing to relocate to Mtwara

• Minimum of 3 years of experience in IT support, preferably in a manufacturing, logistics, or industrial environment.

• Proficient in Microsoft Office tools (Excel, Word, Outlook).

• Basic knowledge of networking, cybersecurity, and system administration.

• Familiarity with ERP or inventory management systems is an added advantage.