IT Support & Operations Coordinator
Harc, Inc., a Hartford, CT nonprofit supporting people with intellectual and developmental disabilities, seeks an on-site IT Support & Operations Coordinator to provide day-to-day end-user support, manage technology assets and system/building access, and liaise with its external IT partner (Protected Harbor). Core tech: Windows, Microsoft Suite/365, SharePoint, and ticketing systems.
- Compensation
- Not disclosed
- Location
- Hartford, CT, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Two or more years of experience providing desktop, help-desk, end-user, or IT support
- Working knowledge of Microsoft Suite, SharePoint, Windows environments, computers, mobile devices, printers, peripherals, and basic networking concepts
- Experience using an IT ticketing or service-management system; troubleshoot routine issues and escalate complex ones
- Strong communication, customer-service, organizational, problem-solving, and follow-through skills; ability to manage multiple requests and priorities
- Ability to maintain accurate records, handle confidential and security-sensitive information, and work with employees, leadership, HR, vendors, and a managed IT provider
Nice to have
- Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or related field
- Experience with technology asset management, Microsoft 365 administration, SharePoint permissions, and user-access coordination
- Experience supporting employee technology onboarding/offboarding, mobile devices, telecommunications, identification badges, or electronic building-access systems
- Familiarity with cybersecurity best practices and incident escalation; experience with a managed IT provider or in nonprofit, human services, healthcare, or mission-driven environments
Full description
IT Support & Operations Coordinator Job DescriptionLocation: Hartford, CT
FLSA Classification: Full-Time, Non-Exempt
Reports To: Chief Financial and Administrative Officer
Harc provides lifetime support to individuals with intellectual and related disabilities and their families so they may enjoy lives of quality, inclusion, and dignity.
Harc was established in 1951 by the compassionate parents of children with intellectual and developmental disabilities (I/DD) who recognized that their children had worth and contributed value to society. They became passionate advocates fighting against exclusion, isolation, discrimination, lack of opportunity, unemployment, and low expectations. Their grassroots efforts built enduring partnerships with generous individuals, foundations, corporations, and community leaders to secure funding and raise awareness needed to develop life-changing programs.
Harc’s guiding principle is to ensure that people with intellectual disabilities live with quality, inclusion, and dignity. We achieve this through advocacy efforts and by providing community-based services that support the individuals we serve as they work toward creating fulfilling lives and experiencing inclusion and purpose.
Harc’s services begin at birth and continue throughout the lifespan, with a range of supportive, enrichment, employment, and residential supports throughout Greater Hartford.
Position Summary
Reporting to the Chief Financial and Administrative Officer, the IT Support & Operations Coordinator serves as Harc’s primary on-site technology resource and liaison with Protected Harbor, Harc’s external information technology partner.
This position provides day-to-day end-user support, coordinates technology issues through resolution, manages technology assets, supports employee technology onboarding and offboarding, coordinates approved system and building access, and assists with technology projects, cybersecurity, documentation, and operational improvements.
The coordinator is responsible for implementing, documenting, verifying, changing, and terminating approved technology and electronic access. Authorization for system, SharePoint, application, and building access remains with Human Resources and/or the appropriate Harc department leader.
Essential Functions
- End-User IT Support
- Technology Asset Management
- Accounts, Systems & Physical Access
- Employee Technology Lifecycle
- Technology Operations & Improvement
Key Competencies
- Customer Service: Demonstrates a responsive, respectful, and service-oriented approach when assisting employees.