IT Support Specialist
Frontline ICT support role at a Melbourne vocational education institute: deliver Tier 1 and Tier 2 support to staff and students across campuses, covering end-user devices (Microsoft, Apple, Android), classrooms and audio-visual tech, incident logging, and device provisioning on a rotating multi-site roster.
- Compensation
- A$70.4K / yr
- Location
- Box Hill, Melbourne VIC
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Experience in ICT service desk and/or end-user support roles
- Practical knowledge of Microsoft, Apple and Android end-user environments
- Ability to support devices, operating systems and applications within Tier 1 and Tier 2 boundaries
- Strong customer service and communication skills
- Ability to follow procedures, manage priorities and work across multiple locations
- Relevant IT qualification or equivalent demonstrated experience in ICT support
- Ability to work across campuses on a rotating roster
- Commitment to information security, privacy, child safety and workplace health and safety
- Hold and maintain a current, valid Working with Children Check
Nice to have
- Exposure to classroom, collaboration and audio-visual technologies
- Familiarity with IT service management processes
- Industry certifications such as ITIL v4 Foundation, Microsoft 365, CompTIA A+
Full description
Salary: $70,387 p.a. plus 12% superannuation
Support technology that powers learning and innovation
Box Hill Institute is entering a significant period of growth and transformation, with major investment underway across our IT, Digital and AI implementation space.
We're building capability, embedding smarter ways of working, and leveraging emerging technologies to support our people, students and future workforce.
APPLY NOW and be part of what's next.
About the Role
You'll be part of the frontline technology team supporting staff and students across Box Hill Institute's campuses. Working within a structured service desk and end-user support environment, you'll deliver reliable Tier 1 and Tier 2 ICT support across devices, classrooms and collaboration spaces. This is a hands-on, customer-focused role where your work directly supports teaching, learning and day-to-day operations, with opportunities to work across multiple sites and a broad range of end-user technologies.
This is a full time, ongoing opportunity at PACCT 4.1 $70,387 plus superWhat you'll be responsible for
- Provide Tier 1 and Tier 2 ICT support to staff and students onsite and remotely
- Log, prioritise, resolve or escalate incidents and service requests in line with service standards
- Support end-user devices including desktops, laptops, mobiles, peripherals and printers
- Provide operational support for classroom, meeting and audio-visual technologies
- Assist with device provisioning, deployment, refresh and decommissioning activities
- Maintain accurate ICT asset and stock records
- Contribute to knowledge articles and operational documentation
- Deliver professional, courteous customer service and clear communication
What you'll bring
- Experience in ICT service desk and/or end-user support roles
- Practical knowledge of Microsoft, Apple and Android end-user environments
- Ability to support devices, operating systems and applications within Tier 1 and Tier 2 boundaries
- Exposure to classroom, collaboration and audio-visual technologies
- Familiarity with IT service management processes
- Strong customer service and communication skills
- Ability to follow procedures, manage priorities and work across multiple locations
Qualifications / Requirements
- Relevant IT qualification or equivalent demonstrated experience in ICT support
- Ability to work across campuses on a rotating roster