IT Support Specialist

About the role

The Application Support Specialist will support the IT Manager to maintain the high integrity of cbm data and systems, so that the functional arms of the organisation work smoothly. This role is responsible for our CRM system, along with being the first point of contact for the organisation's ICT and peripheral equipment. The role is vital to support delivery of fundraising, and reporting objectives, as well as delivering on the value of being good stewards of our resources. This is a 30 hour role with potential for 2 days WFH per week.

Key responsibilities

• Ensure overall database integrity, accuracy and security, including configuration (uploads, exports, upgrades, imports and/or global changes to the database)

• Gift administration (management of campaigns, appeals, package codes and gift coding)

• Database administration (managing donor profiles, troubleshooting database issues)

• Generate data files used for appeal mail outs and contact lists

• Utilise data to generate insightful reports for stakeholders, providing valuable insights into fundraising and finance performance

• Provide customised reporting to the management team, and financial data for analysis of return on investment

• Identify and assess areas within the organisation where processes and workflows can be enhanced to improve efficiencies

• Provide advice and support on IT-related matters

• Assist with oversight of cbm's IT platform to ensure it is configured to deliver to the needs of users, provides a secure environment for donor data, and is reliable and cost effective

• Respond promptly to resolve internal issues related to computer applications, hardware issues and IT systems

• Maintain and support applications used by donor care, fundraising, finance and programmes

About you

• Relevant tertiary qualification (e.g. technology, with focus on business practices / administration, computer science or information systems or related field)

• 3 years' experience in an ICT / database role

• Strong database administration skills, preferably with experience in CRM systems

• Broad understanding of various software, with proficiency in Microsoft Office applications

• Understanding of database management and data analysis

• Understanding of cybersecurity best practice

• High level of IT literacy and an eye for detail

• Interest in emerging technologies and AI

• Initiative, flexibility and a can-do attitude

• Self motivated and independent work style

• Team-oriented, collaborative, and an effective communicator

• Commitment to cbm’s mission, vision and values of inclusion, justice, excellence, partnership and integrity

• Ability to deal with a complex workload.

• Cultural sensitivity, with ability to work within a Christian kaupapa and be sensitive to its various expressions

• Understanding of, and interest in, the not-for-profit sector.

About uscbm New Zealand is an international development organisation, committed to improving the quality of life of persons with disabilities in the poorest countries of the world. Based on its Christian values and over 115 years of experience, cbm addresses poverty as a cause, and a consequence of disability. We are a member of CBM Global and work in partnership with local organisations to implement programmes in various development and humanitarian areas such as eye health, rehabilitation, education and livelihoods, to help break the cycle of poverty and disability.
cbm is an inclusive, equal opportunity employer. We welcome applications from those with disabilities, and from people with diverse backgrounds and experiences.

cbm operates from a Christian kaupapa, and is committed to safeguarding children and adults-at-risk. As part of our recruitment process, police and reference checks will be required.

Applications close 15 November.

Should you have any accessibility needs, please email jointheteam@cbmnz.org.nz