IT Support Specialist
Join a 2-person IT team at DICE's London office handling end-user support, macOS device management via Kandji MDM, access management (Google Workspace, SSO), AV support for meeting rooms and events, and Slack/Jira request triage, with networking and scripting/automation to reduce toil.
- Compensation
- Not disclosed
- Location
- London
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Solid macOS software/hardware support
- Experience with MDM tools (Kandji, Jamf, Intune, or similar)
- Identity and access management: Google Workspace, SSO and other SaaS platforms
- Genuinely passionate about live music and events
- Detail-obsessed; treats QA as a craft, not a checkbox
- Organised and dependable, comfortable juggling multiple tasks without dropping quality
- Self-starter who takes ownership of tasks end-to-end with minimal oversight
- Comfortable adapting as priorities shift and scope evolves
- Collaborative by nature
- Asks "why does this keep happening?" before closing a ticket
- Comfortable with ambiguity and can prioritise without hand-holding
- Writes things down: runbooks, notes, decisions
- Wants to understand how things work, not just fix symptoms
Nice to have
- Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.)
- Networking fundamentals: VLANs, firewalls, switches, VPN concepts
- Has built a Slack bot, webhook, or internal tooling project
- Comfortable writing and maintaining scripts to help with daily tasks
Full description
IT Support Specialist - London
Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on the dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.
We're looking for a curious, hands-on IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role — you will be a part of a 2-person team, meaning you will be doing a bit of everything, including end-user support, networking, security and system administration (which will provide you with exposure to many systems and technologies)
At DICE, you’ll be part of the company redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work you’re proud of.
About the role
You'll be responsible for on-site and remote end-user support, administration of our core IT systems (Google Workspace, Notion, Slack, Jira, and more), managing access and devices across a mostly macOS environment, and contributing to internal tooling projects.
You will
- Manage macOS devices via Kandji MDM — deployments, policies, and our custom OpenVPN setup.
- Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions.
- Provide AV support for meeting rooms, all-hands, event spaces and office technology.
- Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently.
- Document runbooks, processes, and internal guides clearly and consistently.
- Support 25 Windows devices via Intune users (alongside our primary macOS environment).
- Use available platforms to automate common requests and reduce toil.
You are
- Genuinely passionate about live music and events.
- Detail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox.
- Organised and dependable, comfortable juggling multiple tasks without dropping quality.
- A self-starter who takes ownership of tasks end-to-end with minimal oversight.
- Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves.
- Collaborative by nature.
You'll need
Core IT skills
- Solid macOS software/hardware support.
- Experience with MDM tools (Kandji, Jamf, Intune, or similar).
- Identity and access management — Google Workspace, SSO and other SaaS platforms.