IT Support Specialist

Title: Information Technology Support Specialist I

Employment Type: Contract, 6+ months

Compensation Range: $20.00 - $25.00 per hour

Location: Elgin, Illinois

Work Schedule: Onsite

Industry: E-commerce Retail Distribution

Company Overview

This organization is a global direct-to-consumer e-commerce retailer specializing in health and wellness products, operating high-volume fulfillment and distribution centers alongside corporate office functions. The technology team supports endpoint infrastructure, device lifecycle management, and secure access across warehouse and administrative environments.

Position Summary

The Information Technology Support Specialist performs analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with user devices and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expandability, and ease of use and support; recommends to management the support or nonsupport of evaluated products.

Key Responsibilities

· Provide first level customer service and technical support to all end-users for hardware and software systems

· Address incoming incidents and requests via ticket management system, chat, and email in a professional manner

· Diagnose, research, and resolve routine end-user issues following established troubleshooting protocols and escalate when necessary

· Assist with developing and enforcing hardware and software standards

· Install software on new or existing devices in accordance with standard procedures

· Image, test, install, and configure application programs on Microsoft, Apple, and Google endpoints

· Assist in the setup and removal of equipment and devices

· Maintain accurate hardware and software inventory and perform audits as needed

· Perform preventative maintenance within defined guidelines

· Troubleshoot common network and application issues and coordinate resolution

· Onboard and offboard personnel including equipment shipment coordination