DMI
IT Support Specialist
- Compensation
- Not disclosed
- Location
- McLean, VA, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Windows Server Administration
- Windows Active Directory Administration
- Apple Mac Administration
- Microsoft 365 Portal Administration
- Ability to provide excellent customer service
- Endpoint Support & Troubleshooting
- Must be proficient in reading, writing, and speaking English
Nice to have
- CompTIA A+ Certification
- CompTIA A+ Network Certification
- CompTIA Security+ Certification
Full description
About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
DMI, LLC is seeking a full-time IT Support Specialist to support the DMI IT Helpdesk team.
Duties and Responsibilities:
- Windows Server administration.
- Windows 11 install, upgrade, and administration.
- Apple Mac install, upgrade, and administration.
- Experience with Microsoft 365 administration, including Entra ID, SharePoint Online, Exchange Online, and Intune.
- Good troubleshooting / problem solving skills.
- Understanding of TCP/IP protocol suite and tools, troubleshooting LAN connectivity issues and print sharing issues.
- Perform Active Directory troubleshooting and support.
- Provide Level I and Level II helpdesk support to end users to resolve technical issues, as well as perform routine tasks such as backup/restore of user data, server reboots, user and group administration, simple software installation, etc.
- Use ticketing system to document symptoms and status information as well as assign an applicable priority.
- Ensure IT equipment is properly maintained.
- Setup laptops, workstations, running cables, configure and connecting monitors, mice, and other peripherals.
- Perform regular inventories of in-house IT equipment.
- Provide support to maintain the health and availability of the Windows platforms.
- Good oral and written communication skills and the ability to work in a local and remote user environment.
- Manage, maintain, build, and troubleshoot employee laptops.
- Manage, maintain, and troubleshoot printers
Qualifications
Required Skills/Certifications:
- Windows Server Administration
- Windows Active Directory Administration
- Apple Mac Administration
- Microsoft 365 Portal Administration
- Ability to provide excellent customer service
- Endpoint Support & Troubleshooting
- Must be proficient in reading, writing, and speaking English