IT Support Specialist I
On-site IT Support Specialist on TenCate Grass's US IT Service Desk in Cedar Park, TX. Day to day: troubleshooting and resolving Windows, Microsoft 365, hardware, printer, and connectivity tickets, managing devices/accounts and onboarding, and documenting work in the ITSM system while escalating complex issues.
- Compensation
- Not disclosed
- Location
- Cedar Park, TX
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- It support
- Posted
Skills
Must have
- 3+ years of end-user technology support, systems support, or comparable hands-on IT support experience
- High school diploma or equivalent (additional IT education/training preferred)
- Experience providing in-person and remote support to business users
- Working knowledge of Windows, Microsoft 365, end-user hardware, software, and basic networking
- Ability to troubleshoot common device, application, authentication, and connectivity issues using documented procedures
- Ability to set up and replace standard workplace equipment and provide accurate technical documentation
- Strong customer service, organization, communication, problem-solving, and follow-through skills
Nice to have
- Experience using a ticketing or IT service management platform
- Familiarity with Microsoft Intune, Microsoft Entra ID, Active Directory, and remote support tools
Full description
Location: Cedar Park, TX
Company: TenCate
Department: Information Technology
Reports To: IT Service Desk Manager
Position Type: Full-Time
Work Arrangement: On-Site
Team: IT Service Desk - US
About Us
TenCate is a global leader in high-performance, sustainable artificial turf systems. With more than 300 years of textile expertise and a presence in over 60 countries, we provide innovative solutions for sports, landscaping, and outdoor living.
With nearly 5,000 employees worldwide, we combine global reach with local expertise. Our vertically integrated model spans the entire value chain, from R&D and yarn production to installation and end-of-life recycling, ensuring full control over quality, innovation, and sustainability. We work closely with a network of experienced local partners who bring deep knowledge and tailored solutions to every project.
Our Center for Turf Innovation drives continuous R&D, blending biomechanics, movement science, and elite athlete testing to push the boundaries of turf performance. Our portfolio includes turf, lighting, tracks, and complementary systems for football, baseball, field hockey, American football, golf, and community recreation.
Sustainability is woven into everything we do. We pioneer circular turf technologies, including infill-free and single-polymer solutions, and continually work to reduce environmental impact across the product lifecycle.
Position Summary
TenCate is seeking an IT Support Specialist to provide responsive, reliable technical support to employees across assigned locations and remote sites. This individual will troubleshoot and resolve routine service requests, support end-user devices and business applications, document work in the IT service management system, and escalate issues that fall outside established procedures.
The ideal candidate brings a customer-focused approach, strong follow-through, and practical knowledge of Windows, Microsoft 365, workplace hardware, and common connectivity issues. This is an individual contributor position within the U.S. IT Service Desk team.
Key ResponsibilitiesService Desk & End-User Support
- Receive, prioritize, troubleshoot, and resolve routine incidents and service requests through the approved IT ticketing system.
- Provide on-site and remote assistance with Windows devices, Microsoft 365, approved applications, printers, mobile devices, conferencing equipment, and basic connectivity and authentication issues.