Full description

Position IT Support Specialist

Reports to EdTech Leader (or equivalent team lead)

FSLA Full time, non-exempt

To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.

Essential Functions

Provide on-site desktop and mobile devices support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.
Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
Document break/fix activities in the online ticketing system.
Provide excellent customer service.
Attend school board meetings, as required.
Perform other duties as assigned.

Position IT Support Specialist

Reports to EdTech Leader (or equivalent team lead)

FSLA Full time, non-exempt

To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.

Essential Functions

Provide on-site desktop and mobile devices support to teachers, administrators and students—including assistance with the use of hardware, software, and cloud-based applications.
Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
Document break/fix activities in the online ticketing system.
Provide excellent customer service.
Attend school board meetings, as required.
Perform other duties as assigned.