IT Support Specialist
IT Support Specialist at Kemper Technology Consulting, an MSP division of a top-100 accounting firm, based on-site in Evansville, IN. Day to day: supporting clients' on-prem and cloud environments — workstation deployment, Windows/macOS, Microsoft 365/Entra ID, AWS, networking, and backup/DR — via ticketing, documentation, and client/vendor coordination.
- Compensation
- Not disclosed
- Location
- Evansville, IN, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Part time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Associate degree in technology or a related field
- Strong knowledge and working experience supporting Windows and macOS
- Experience with identity and access management (Active Directory, Microsoft Entra ID, or comparable cloud identity platforms)
- Administration and deployment experience with cloud productivity platforms such as Microsoft 365 or Google Workspace, and AWS
- PC and server troubleshooting experience, including virtualization and cloud-hosted workloads
- Ability to install, configure, maintain, and support networking infrastructure (switches, routers, wireless access points, firewalls, cloud connectivity)
- Experience supporting backup and disaster recovery solutions for on-premises and cloud environments
- Ability to communicate professionally with management, staff, clients, and vendors
- Ability to manage multiple priorities and work toward deadlines
- Proficiency with common productivity, collaboration, and remote support tools
- Proficiency in Microsoft Word, Excel, and Outlook
- Authorized to work on a full-time basis for any employer in the United States
- Reliability, professionalism, sound judgment, and regular, reliable attendance
Nice to have
- Bachelor's degree
- Two years of technical support experience with on-premises and cloud environments
- Vendor, cloud, and industry certifications such as Microsoft, AWS, Google Cloud, or CompTIA
Full description
Kemper Technology Consulting, a division of Kemper CPA Group LLP, a top 100 public accounting firm with 26 offices across Indiana, Illinois, Kentucky, and California, provides a wide range of technology solutions to businesses across the region. Our experienced team supports clients with accounting software, IT and networking solutions, website design, custom software applications, and other business technology needs.
We are currently seeking qualified candidates for an IT Support Specialist position in our Evansville, Indiana office. As part of one of the Tri-State’s leading managed service providers (MSPs), this individual will work with clients across a variety of on-premises and cloud environments, providing hands-on technical support, troubleshooting technology challenges, and recommending practical solutions to meet their business needs. This position also involves client consultation, documentation, and coordination with team members and vendors. Some overtime may be required during peak seasons.
Job Responsibilities
- Advise and assist clients in the administration of their on-premises and cloud-based technology environments.
- Image, deploy, and manage workstations using traditional and cloud-based tools.
- Set up and configure new workstations and related cloud services.
- Assess and troubleshoot issues with existing PCs, networks, and cloud infrastructure.
- Provide end-user support; create, prioritize, update, and manage tickets through resolution using a ticketing system.
- Maintain accurate documentation of issues, troubleshooting steps, solutions, and client requirements.
- Prepare and track quotes using quoting systems.
- Provide timely status updates and coordinate emails and calls with clients and vendors.
- Respond to client calls, emails, and requests for technical guidance and support.
- Work independently and collaboratively to deliver practical technology solutions for clients.
- Additional duties as assigned.
Qualifications and Competencies
- Associate degree in technology or a related field. Bachelor's degree is preferred.
- Two years of technical support experience with on-premises and cloud environments is preferred.
- Strong knowledge and working experience supporting common operating systems, including Windows and macOS.
- Experience with identity and access management, including Active Directory, Microsoft Entra ID, or comparable cloud identity platforms.
- Administration and deployment experience with cloud productivity platforms such as Microsoft 365 or Google Workspace, and AWS.