IT Support Specialist (m/f/x)
On-site IT Support Specialist at osapiens' Madrid office, acting as first line of support for employees' day-to-day IT needs: resolving tickets, running onboarding/offboarding, and managing devices and accounts in a cloud-only environment built on Microsoft 365, Entra ID/Azure, and Intune.
- Compensation
- Not disclosed
- Location
- Madrid, Madrid
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- Studies: ASIR (Administración de Sistemas Informáticos en Red)
- At least 1 year of experience in IT support or a similar role
- Hands-on experience with Microsoft 365 administration (users, licenses, Exchange, Teams, SharePoint)
- Basic knowledge of Microsoft Entra ID and Azure
- Experience with Intune or another MDM tool
- Good knowledge of Windows and macOS, and of managing iOS devices
- Experience with ticketing tools (e.g., Freshservice, Jira Service Management)
- Basic networking (Wi-Fi, VPN, DNS) and security knowledge (MFA, Conditional Access)
- Fluent Spanish and English, spoken and written
- Service-oriented, with clear and friendly communication
- Organized, detail-oriented, able to prioritize and handle several requests at once
- Proactive and able to work independently
Nice to have
- Experience in international or distributed teams
- Scripting basics (PowerShell, Bash)
Full description
OSAPIENS – Join us in building a sustainable future!
At osapiens, we are committed to empowering businesses economically while promoting human rights and establishing ecologically sustainable and responsible corporate governance as a global standard.
We support global enterprises in over 60 countries in integrating sustainability and positioning themselves for the future. To achieve this, we develop comprehensive SaaS solutions that create transparency and sustainable growth across the entire value chain, meet ESG requirements, and automate manual processes.
Your Mission
Based in our Madrid office, you will be the go-to person for our employees’ day-to-day IT needs. You will resolve support requests, run onboarding and offboarding, and keep our devices and accounts secure and well-managed within our cloud-only environment. Working closely with the Internal IT team, you will help us keep IT running smoothly as the company grows.
- Resolve IT support tickets (the main part of the role): license assignment, roles and permissions, access requests and other common user requests
- Provide on-site support in Madrid: hardware replacements, equipment checks, device preparation and inventory tracking
- Coordinate equipment shipments and returns for employees in Spain and other locations
- Run onboardings: prepare user accounts and devices, set up access and licenses, and solve any issues during the employee’s first days
- Run offboardings: deactivate accounts, remove licenses and recover equipment, following our IT procedures
- Document solutions and processes to build up our internal knowledge base
- Support the Internal IT team with ad hoc tasks and day-to-day operations
- Studies: ASIR (Administración de Sistemas Informáticos en Red)
- At least 1 year of experience in IT support or a similar role
- Hands-on experience with Microsoft 365 administration (users, licenses, Exchange, Teams, SharePoint)
- Basic knowledge of Microsoft Entra ID and Azure
- Experience with Intune or another device management (MDM) tool
- Good knowledge of Windows and macOS, and of managing iOS devices
- Experience with ticketing tools (e.g., Freshservice, Jira Service Management)
- Basic networking (Wi-Fi, VPN, DNS) and security knowledge (MFA, Conditional Access)
- Fluent Spanish and English, both spoken and written
Who you are**
- Service-oriented, with clear and friendly communication
- Organized and detail-oriented, able to prioritize and handle several requests at once
- Proactive and able to work independently
Nice to have**