Malibu Boats, LLC
IT Support Specialist
Hands-on IT Support Specialist at a boat manufacturer in Loudon, TN, providing in-person and remote end-user support for PCs, servers, networking, phones, and manufacturing equipment. Duties include troubleshooting, user provisioning, monitoring, ticketing, asset management, and occasional after-hours on-call.
- Compensation
- Not disclosed
- Location
- MBI TN - Loudon, TN 37774
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Must have
- Support end-users with IT-related issues in a responsive, service-oriented manner
- Troubleshoot servers, PCs, phones, wireless, networking, and applications
- User provisioning and deprovisioning for new hires, transfers, and terminations
- Use monitoring toolsets to ensure availability of systems and resources
- Install/rack hardware in MDF/IDF network closets
- Manage and organize IT inventory and assets physically and in an asset management tool
- Use a ticketing system to track and document support requests, adhering to established processes
- Create and update documentation on a regular basis
- Assist in hardware/software setup in person and remotely
- Occasional after-hours on-call rotation
- Frequent local on-site support rotation
- Maintain comprehensive understanding of IT systems, including manufacturing equipment and implemented applications
Nice to have
- Travel to remote sites as needed (rarely)
Full description
The IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets. Maintaining a comprehensive understanding of IT systems, including manufacturing equipment as well as implemented applications, is key to success.
Essential Duties and Responsibilities
- Support end-users with IT-related issues in a responsive and service-oriented manner
- Troubleshooting of servers, PCs, phones, wireless, networking, and applications
- User provisioning and deprovisioning for new hires, transfers, and terminations
- Use of monitoring toolsets to ensure availability of systems and resources
- Installation/racking of hardware in MDF/IDF network closets
- Management and organization of IT inventory and assets both physically and in Asset Management Tool
- Utilization of ticketing system to track and document support requests, gather information for escalations while strictly adhering to established processes and workflows
- Create and update documentation on a regular basis
- Assist in hardware/software setup both in person and remotely
- After hours on-call rotation (occasional)
- Local on-site support rotation (frequent)
- Travel to remote sites as needed (rarely)
- Other assigned duties as necessary
#MBICareers #MalibuBoats