IT Support Specialist
- Compensation
- $30–$45 / hr
- Location
- Dallas, Texas, United States
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 23+ years
- Category
- It support
- Posted
Skills
Must have
- 23 years of experience in an IT support or technical helpdesk role.
- Strong knowledge of Windows, macOS, and cloud-based tools (Google Workspace, Microsoft 365).
- Familiarity with remote support platforms (e.g., TeamViewer, AnyDesk, LogMeIn).
- Experience with identity management, security protocols, and endpoint monitoring tools.
- Excellent communication and customer service skills.
- Ability to work independently in a remote, fast-paced environment.
Nice to have
- - 23 years of experience in an IT support or technical helpdesk role.
Full description
Position: IT Support Specialist
Location: Remote
Compensation: $30 $45 per hour (based on experience)
Employment Type: Full-Time
Department: Information Technology
Industry: Logistics & Haulage
Company: Nexa Ride Express
About Nexa Ride Express
Nexa Ride Express is a dynamic, technology-powered logistics and haulage company revolutionizing how freight is delivered across the country. With a rapidly expanding network and a strong emphasis on innovation, Nexa Ride is committed to delivering exceptional service to clients while equipping our team with best-in-class tools and systems.
As we scale our operations, we are investing in a resilient, high-performance IT infrastructure to support our logistics platform, remote teams, and field operations. Join us at the intersection of logistics and technology and be part of building a smarter freight future.
Position Summary
We are seeking a skilled and service-oriented IT Support Specialist to provide remote technical assistance to our internal team, systems, and platforms. As a core part of the IT team, you'll ensure that employees, dispatchers, drivers, and leadership have seamless access to the tools, software, and hardware they rely on to move freight across the country. You will troubleshoot tech issues, manage helpdesk requests, coordinate user onboarding/offboarding, and maintain essential systems that keep our business moving.
This role is fully remote but requires a responsive, professional, and solution-driven approach to problem-solving in real time.
Key Responsibilities
️ Technical Support
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Provide first-level support to internal users for hardware, software, and system-related issues via ticketing tools, chat, email, or remote access platforms.
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Troubleshoot issues related to connectivity, VPN, communication tools (e.g., Zoom, Slack, VoIP), and business apps.
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Escalate complex technical issues to senior engineers when needed and follow up to ensure resolution.
️ System Setup & Administration
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Set up accounts, devices, and access credentials for new hires; manage deactivations for offboarding.
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Assist with maintaining and monitoring company systems, cloud tools, and endpoint devices.
-Ensure endpoint security and compliance across all devices used in the organization.