IT Support Specialist (ServiceNow)

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.

Your Team

As part of the service desk team, you will be responsible for providing support to Murex employees based in the local Murex office or remote. This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds.
Our environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing solutions, …

Your Role

• Install, configure, and upgrade windows operating systems and softwares installed on the end-users workstations.
• Install and replace hardware (Workstations, Laptops, screens, network cable,…)
• Troubleshoot incidents and problems related to emails, network and end-users peripherals, printing, meeting rooms, access control, CCTV…
• Follow cases with support vendors.
• Support Teams telephony, mobile devices, and smartphones for end-users.
• Maintain User Account in Active Directory, disk encryption and antivirus.
• Assist users with Citrix and VPN connectivity.
• Participate in the creation of documentation to ease the work for the operation team.
• Follow procedures and guidelines defined for the team.
• Collaborate with other IT teams (network, storage, Windows Infra,…) to resolve incidents when needed
• Flexibility in covering support shifts
• Participate in discussions and presentations to evolve the infrastructure.

Your Profile

• 3-5 years of experience in service desk support for windows ecosystem, software, and hardware troubleshooting for end users.
• Experience in Service Desk (remote supporting users using tools such as Microsoft System Center Configuration Manager (SCCM), Quick Assist...).
• Experience in Desktop support role (Microsoft Windows 11, Microsoft Team Room (MTR), Office 365 – Outlook, Excel, Teams…).
• Experience in the usage of ServiceNow to handle incidents and requests.
• Strong analytical skills and efficient problem solving
• Willingness to learn continuously.
• Good English Communication skills (ie. internal stakeholders and external stakeholders such as presenting ideas and communication with vendor support.)